Harrogate has been spared in today’s announcement that hundreds of train station ticket offices in England will close.

The Rail Delivery Group, the industry body which represents train companies, proposed the closures of almost 1,000 ticket offices, saying it would move staff to “more face-to-face support for customers”.

Northern plans to shut 131 ticket offices — but Harrogate, plus others including Blackburn, Blackpool, Leeds and Skipton, will remain open on amended hours.

Harrogate ticket office will be open from 6am until 6pm Monday to Saturday, as opposed to its current hours of 6.15am until 7pm, and from 9am until 5pm on Sundays.

Tricia Williams, chief operating officer at Northern, said the “traditional ticket office is no longer required at most staffed Northern stations” as only one on six journeys were paid for through a ticket office.

She added:

“We need to modernise to meet the changing needs of our customers and we are seeking views from the public on these proposals.”

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Andrew Jones, the Conservative MP for Harrogate and Knaresborough, said the decision to retain Harrogate ticket office “will be welcome news to passengers who value the ability to buy tickets face-to-face”. He added:

“Rail companies are looking at this as the numbers of people purchasing tickets in person has plummeted with the rise of online booking and user-friendly electronic terminals at stations.  All the plans are subject to consultation.”

Consultation on today’s recommendations runs from today until July 28. You can have your say here.

Brian Dunsby, of the Harrogate Line Supporters Group, said:

“The closure of ticket offices is inevitable.

“It’s the way the world is going, but Harrogate has largely been spared.”

Of the stations between York and Leeds on the Harrogate line, Horsforth is earmarked by Northern to have its ticket office closed.

Knaresborough Train Station

Other stations, such as Knaresborough, do not have offices and instead have machines for passengers to buy tickets.

The decision to close ticket offices elsewhere in the country was condemned by trade unions.

Mick Lynch, general secretary at the RMT, described it as “a savage attack on railway workers, their families and the travelling public”, adding:

“Travellers will be forced to rely on apps and remote mobile teams to be available to assist them rather than having trained staff on stations.

“This is catastrophic for elderly, disabled and vulnerable passengers trying to access the rail network.”

Harrogate and Knaresborough MP Andrew Jones has called on his Liberal Democrat rival to apologise for wrongly claiming Harrogate train station ticket office was due to close.

Rail operator Northern said this morning it planed to shut 131 ticket offices — but Harrogate’s would be one of 18 to remain open. It is part of a nationwide cull of hundreds of ticket offices.

Some four hours after the news was announced, Tom Gordon, the Lib Dem prospective parliamentary candidate for Harrogate and Knaresborough, published a press release titled ‘Lib Dems call on rail bosses to save Harrogate ticket office’.

It said the “the closure of the ticket office at Harrogate station will lock so many people out of being able to access tickets and travel by train” and urged the government and rail leaders to “think again”.

Not closing: Harrogate train station ticket office.

An hour later Harrogate and Knaresborough Lib Dems issued an ‘updated press release’ in which Mr Gordon called for “reassurances on the future of Harrogate ticket office”.

His initial press release prompted Mr Jones to say:

“Harrogate ticket office is remaining open.  It doesn’t need saving.  It was never threatened with closure.

“Assuming they didn’t know the facts, although this may just be political scaremongering, all the Liberal Democrats had to do was read the Stray Ferret, any other local news outlet or my Community News website and they would have known the actual situation.

“The news had been up on those sites for hours before they issued their erroneous press release.  An apology to the customers and staff who have been worried by this false claim would seem to be an appropriate thing to do.”

The Stray Ferret asked Mr Gordon for a response to Mr Jones’ comments and whether he would issue an apology but had not received a response by the time of publication.

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Stray Views is a weekly column giving you the chance to have your say on issues affecting the Harrogate district. It is an opinion column and does not reflect the views of the Stray Ferret. Send your views to letters@thestrayferret.co.uk.

For my 72nd birthday, my son purchased tickets for us to attend a T20 game at Headingley on June 22.

Having consulted the timetable we found we had two options for our homeward journey to Knaresborough: the 21.34 train from Burley Park to Knaresborough or the 22.44 train from Burley Park to Harrogate.

For some strange reason only known to Northern, the 22.44 service terminates at Harrogate. Why?

To resolve this issue we decided for our outward journey we would drive to Hornbeam Park Station, park up and then get the train to Burley Park Station.

During the Yorkshire Vikings innings (they batted second), luckily my son checked on his phone and found that both of the trains we could have got home had been cancelled.

Stranded in Leeds. Car at Hornbeam Station. Possible £40/£50 taxi back to Hornbeam.

A solution was an earlier train home that hadn’t been cancelled at 20.34, which would mean missing the last hour of the game. The problem was the train departed in 10 minutes.

At 72 years of age, running to catch a train is not much fun but we made it.

How many people attending this event got stranded in Leeds by Northern Rail? I can see why they have had their franchise taken over by the government.

Did any other readers get caught out by this pathetic excuse of a train company?

They completely ruined our day out and we missed a very exciting end to the game.

Robbie Payne, Knaresborough

Boy racers at Conyngham Hall 

Malcolm Wood’s letter on the A59 Badger Hill race track caught my attention. It isn’t the only race track which is a noise nuisance.

There is a big problem in Conyngham Hall car park in Knaresborough. Each evening it becomes a mecca for anyone with a souped-up engine/exhaust. They start at one end of the car park, rev up, backfire, then race to the other end where handbrake circles, skidding and revving are performed.

This happens well up to and sometimes beyond 11pm. It’s not a recent thing, it’s been happening for at least three years, together with drug usage, drinking parties and fire lighting. The police have been informed and a crime number issued, but do we see any action from them or the council — what do you think?

Jean Butterfield, Knaresborough

Bond End also a race track

I am in absolute agreement with Malcolm Wood’s letter of June 16 about speeding in Knaresborough at Badger Hill. It is a problem on Bond End too.

Noisy, modified  cars and motorbikes use Bond End as a slingshot before breaking the speed limit on the dual carriageway of Harrogate Road, from Mother Shipton’s towards the golf club. This has been ongoing since spring.

The beginning of this area has a lot of pedestrians. Alas, a police presence, acting as enforcement and deterrence, is absent.

Dr. David Oldman, Knaresborough 

And so is York Place…

I can concur with Malcolm Woods regarding boy racers. I live on Iles Lane, I walk my dogs every night and I can say that boy racers race in town up York Place through the High Street nearly every night between 9.30pm and 10.30pm. No police visible

Maggie Boyd , Knaresborough

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Full marks for promptness to local politician

I have no political allegiance or affiliation, but when I raised an issue concerning his ward, Matt Walker responded almost immediately. This was even though his contact page on the council website said he was on holiday at the time. Full marks, and good luck, sir!

Colin Harrison, Knaresborough

Station Gateway: we expect better from councillors

A couple of issues in particular discussed by councillors at the area constituency committee meeting on June 8 should be raised.

1 THE PETITION

A Conservative member attending this meeting queried the petition’s veracity, saying its signatories included people from as far away as South Africa.  According to people who are more computer literate than I am, it is reportedly an anomaly where the IP address of people’s computers shows up on the petition rather than their postal address.  So I have been told, it occurs when a virtual private network is used to provide additional security and privacy rather than that afforded by the normal internet connection.

For example, two people I know who certainly live in Harrogate had their addresses displayed on the petition as Sunderland.  It therefore seems to confirm that the councillor who announced in a sarcastic manner at the North Yorkshire Council executive meeting that he had rigorously checked the petition and that it proved nothing as at least 20% of the signatories lived outside the Harrogate area was quite wrong.

Surely there must be some way in which these misleading discrepancies, fabrications and exaggerations can be taken into account as they were extremely misleading. I find it hard to comprehend the technology wizards at the council have not come across this anomaly before.

2 INTERPRETATION OF THE PETITION

Another Conservative member attending the meeting pointed out even 500 local signatures, the threshold needed to have the petition debated by the committee, were not representative of all views from local residents.  Just over two years ago quite extensive coverage was given in the local media of the survey results following public consultation on the gateway project including the pedestrianisation of James Street.

A report commissioned by North Yorkshire County Council claimed the gateway project still had more supporters than detractors.   I understand the overall population of Harrogate at the time was in the region of 75,000 residents, from which there were some 1,101 respondents to the online survey.   This equates approximately to 1.5% of Harrogate town’s total population – some 45% of the 1,101 participants voted in favour of this proposal or in real terms somewhere in the region of 0.75% of Harrogate’s population.

So, if you adopt this councillor’s theory, it is less representative of all the views from local residents even though at the time Cllr Phil Ireland from the then Harrogate Borough Council claimed “we have EVERYBODY’S feedback and ideas to feed into the next phase of detailed design work”.  And yet, they dare to trash the recent petition which reached over 2,000 signatures and continues to increase.

We do not expect this standard of behaviour form councillors who were elected to represent us the residents of Harrogate and a public apology on both issues would be appropriate.

The simple fact that the signatories to the petition may not be representative of all views from local residents rests firmly in the lap of the council. It is quite disturbing to find out even now how many local residents and businesses still have not heard of or do not know what the station gateway involves.  Whilst I appreciate it will always be a problem to ensure everyone is aware, I believe the council and the highways team in particular has a history of poor consultation, ignoring the democratic process; not listening and dismissive of public comment, and hiding behind a meaningless excess of words in press releases.  If only they had involved us much earlier in the democratic process more of us would have shared in ownership of a gateway project.

Barry Adams, Harrogate 

Do you have an opinion on the Harrogate district? Email us at letters@thestrayferret.co.uk. Please include your name and approximate location details. Limit your letters to 350 words. We reserve the right to edit letters.

Two girls have been arrested for trespassing on the railway at Harrogate Station and racially abusing a member of staff.

British Transport Police confirmed officers attended the station at 8pm on Monday, May 15, to reports of two teenagers on the track.

The girls, aged 14 and 16, were arrested on suspicion of trespassing and racially abusing a member of staff.

A British Transport Police spokesperson told the Stray Ferret that an investigation into the incident is ongoing.

In response to the incident, Tony Baxter, regional director for Northern, said:

“Last month, two females climbed a security fence from a car park adjoining the railway at Harrogate station and trespassed on the tracks.

“During our attempts to remove the women from what is a very dangerous environment, they gave verbal abuse and made racist remarks towards a member of Northern staff.

“This kind of behaviour is totally unacceptable and the matter was referred to British Transport Police.”

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The incident has raised questions about safety after Northern was reported to be planning to remove staff from the ticket gate at the station.

Andrew Whitworth, vice-chairman of the Harrogate Line Supporters Group, said:

“I think the point about the safety benefit of an extra pair of eyes on what is the busiest platform is a very good additional argument for keeping staff there.

“It is of course a busy exit – used by people living on that side of town, by car park users and people who use it as a drop off point (eg taxis are often called there, especially as it’s the main platform for London trains).

“Meanwhile Northern said they were setting barriers to reject any ticket which had been bought with a railcard so that the railcard could be checked – to then remove staff from the barriers would create a lot of inconvenience.

“Northern have argued that closing ticket offices would lead to more staff available to help customers on the platforms – this proposal suggests that they are intent on removing staff everywhere.”

Northern has not commented on the reports that it is considering removing staff from barriers. It also did not respond to questions about the safety implications of removing ticket staff after the incident on May 15.

No trains will operate through Harrogate and Knaresborough tomorrow as rail workers take strike action.

ASLEF, which represents train drivers, will walkout tomorrow in a dispute over pay and conditions.

It comes as members of the RMT Union are striking today, which has left limited services available.

Tomorrow’s industrial action means no Northern trains will operate on the Leeds to York line. The company has said services will return to normal on Sunday (June 4).

Tricia Williams, chief operating officer at Northern, said:

“We apologise, once again, for the disruption this action by ASELF and the RMT will cause to our customers.

“This latest round of industrial action looks set to hamper people’s opportunity to explore the region during the half-term holidays. It’s understandably very frustrating.

“We all want to see an end to this dispute and the uncertainty that on-going strike action causes to people’s confidence in the railway.”

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The government takeover of Transpennine Express has shone a light on a similar service closer to Harrogate.

Northern, which operates trains to Harrogate and Knaresborough between Leeds and York, was effectively nationalised back in March 2020.

The then Transport Secretary, Grant Shapps, brought the company under government control from March 1, 2020, amid years of cancellations and delays.

Northern has been operated by the government’s DfT OLR Holdings Ltd for the last three years.

So, what can passengers of Transpennine Express learn from Northern’s performance since then?

Northern performance

The Office of Rail and Road collects annual statistics on the performance of rail companies.

Most recent annual figures, published in July 2022, show Northern managed 465 stations at the end of March 2022 compared to 478 before it was brought under government control.

It also shows that the percentage of trains cancelled was 3.3% compared with 4.1% in the 2019/20.

The figures are caveated by the fact that 2020/21 was effected by the coronavirus pandemic, when fewer people travelled by train and the country was put into lockdown three times.

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Meanwhile, the percentage of trains on time between April 2021 and March 2022 was 67.0% compared with 76.3% in the previous year and 55.1% in 2019/20.

The number of passenger complaints has also dropped since 2019/20 from 34.249 to 14,379 in 2021/22.

Perhaps the most striking figure is the number of delay compensation claims.

In 2019/20, this stood at 364,689 and fell to 22,836 the following year. In 2021/22, the figure was 98,934.

The number of passenger delay compensation claims at Northern since 2018/19. Data: Office for Rail and Road.

More recent figures show similar results.

In April 2023, 65.6% of trains were on time, while 2,545 services were cancelled in full.

Brian Dunsby, of the Harrogate Line Supporters Group, said the group was pleased with the way that Northern has performed since going under public ownership.

He said:

“We believe that the Harrogate line services have performed very well since it came under public control in 2020 – especially so considering the recent pandemic and the industrial action that followed.

“The services that we lost for six months during the cut backs in 2022 have all been restored and they are very well used.

“The latest timetable just issued starts on May 21, 2023, and it includes all the vital services needed to operate a half-hourly frequency between Harrogate and Leeds and between Harrogate and York – from early morning until late evening.  So we are very happy – provided that they do actually operate as planned.

“The three-car Class 170 trains are much larger and  more comfortable, much quieter and faster than the previous Class 150 series and the even older Class 140 series trains. The passenger loading does appear to be increasing – but not to the point of being over-crowded.

“We do hope that Northern Trains continues to keep up the latest scheduled timetable.”

Need for a reset

For politicians in the north, the decision to put Transpennine into government hands was necessary.

Lord McLoughlin, chair of Transport for the North, said Transpennine needed “a reset” to improve.

He said:

“We welcome the decision announced by the Secretary of State to bring the contract under Operator of Last Resort (OLR) for TransPennine Express.

“The TfN Board’s position on this issue has been clear for some considerable time, that services need to significantly improve. While we have seen some improvements over recent months, to achieve the performance levels passengers expect and deserve, and that the northern economy needs, there is a need for a resetting of the operation.

”We will now look forward positively to discussing with our members and working with the government to ensure the best way to achieve a service that meets the expectations of those living and working in the north.”

Rail services in Harrogate and Knaresborough are set to be affected by a fresh wave of strikes this week.

Train drivers’ union ASLEF will walk out on Friday, May 12, prompting train operator Northern to cancel all services.

RMT members will strike on Saturday, May 13, leading Northern to operate only hourly services on a small number of key routes between 7am and 7pm.

Further information is available here.

Although there is no strike action on Sunday, May 14, services are expected to start later in the morning than normal due to what Northern has described as “fleet displacement”.

Tricia Williams, chief operating officer at Northern, said:

“It is disappointing to see the return of industrial action to the rail network.

“Whilst all strikes disrupt someone, these particular dates will have a significant impact on people travelling on our network to celebrate the Eurovision Song Contest in Liverpool.

“Given the context in which the UK is hosting this international event – on behalf of the people of Ukraine – this is particularly unfortunate.”

Northern’s guide to upcoming services

A statement on ASLEF’s website blamed the action on “failure of management to offer a fair deal on pay”. It added:

“Most of the drivers have not had a pay increase at all since 2019 and with inflation still well over 10% and the cost of living spiralling, this is not acceptable.”

Further ASLEF action, known as ‘action short of strike’ will take place for five consecutive days from May 15 to 20.

Northern is urging people to check train times before they travel’ as early morning and late night services may be affected.

ASLEF members are also due to walk out on May 31 and June 1 on which there will be no Northern services.

New timetable

This month’s strike action comes ahead of Northern introducing its new summer timetable on Sunday, May 21.

Customers who make regular journeys on the same train times are advised to check before they travel as some services may have been re-timed.

More information is available here.

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Harrogate train station could be set to have unmanned barriers on the exit leading to East Parade.

The barriers are currently monitored by staff, who help with ticket queries.

But a source contacted the Stray Ferret to say rail operator Northern planned to remove staff from the East Parade exit.

The source was concerned this posed safety risks if people needed to leave the station quickly and would also particularly inconvenience disabled people who require help at the barriers.

The Stray Ferret asked Northern if and when it planned to implement the new system and what response it had to the concerns.

Tony Baxter, regional director for Northern, said in a statement:

“We’re always looking at ways to improve the customer experience and passenger flow across our station estate, including Harrogate.

“Any improvement plans are always subject to rigorous safety and accessibility checks.”

Northern did not respond to a further email seeking clarification on when any changes would be implemented.

We also asked rail union the RMT if it had any concerns but it did not issue a response.

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Rail operator Northern has issued 10% fewer penalty fares in the first month since the government increased the fine to £100.

The government raised the penalty fare from £20 to £100 on January 23 amid concerns the figure was too low and was no longer an effective deterrent to fare evaders.

In the month since then Northern, which runs services passing through Harrogate and Knaresborough, has issued penalty fares to 3,831 people caught travelling without a valid ticket or ‘promise to pay’ notice, compared to 4,261 in the same period last year.

Northern, which provides 2,500 services a day to more than 500 stations in northern England, revealed adult passengers accounted for 81% of the penalty fares issued, with under 18s making up the remaining 19%.

Mark Powles, commercial and customer director at Northern, said:

“A sudden 10% reduction in the number of penalty fares being issued would suggest the increase to £100 has been effective in terms of a deterrent. Of course, this is only the first month – but it is definitely a step in the right direction.

“Upwards of 95% of our customers do the right thing and buy a ticket before they travel – and having invested in the largest network of digital ticket infrastructure of any train operator in the country, Northern has made it easier than ever to buy a ticket via our app, website or one of more than 600 ticket machines across the network. There really is no excuse.”

Industry body, the Rail Delivery Group estimates that every year around £240 million is lost through fare evasion on British railways.

The £100 penalty fare forms part of The Railways (Penalty Fares) (Amendment) Regulations 2022. Penalty fares are reduced to £50 if paid within 21 days.

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Commuters in the Harrogate district are set for further disruption this morning as no trains will operate due to strike action.

Members of train drivers’ union the Associated Society of Locomotive Engineers and Firemen (ASLEF) and the RMT union are set to walk out today in a dispute over pay and conditions.

Northern, which operates services between Leeds and York, has confirmed no trains will run throughout the day.

The operator added that some services on Saturday (February 4) after the strikes may be also be affected.

A statement from Northern urged passengers to check services before they travel this weekend.

Meanwhile, LNER has also told commuters to check services before travelling during the strikes.

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Besides train drivers, nurses and ambulance workers are set to strike in the Harrogate district on Monday.

Unless strikes are averted, the Royal College of Nursing plans to carry out two days of industrial action on February 6 and 7.

Unite has scheduled another ambulance strike in Harrogate on the same day.