Northern pledges to target persistent fare dodgers on its services

Northern has pledged to crackdown on persistent fare dodgers on its services.

The rail company, which operates services through Harrogate and Knaresborough to Leeds and York, issued the warning and promised to prosecute those who dodge fares for historic cases.

The move comes as the firm set up its digital fraud investigations team in 2021 amid a surge in digital tickets after the covid pandemic.

Around 70% of tickets on Northerns services are bought online.

Mark Powles, commercial and customer director at Northern, said: 

“Fare evasion hasn’t been as simple as people just not buying a ticket for quite some time.

“There are people who try to outsmart the system through a complex process of fraudulent refund requests, delay repay claims and a process known as ‘short faring’.

“What those people might not realise is that, as with any electronic transaction, our systems are able to identify suspicious activity and bring it to the attention of our specialist investigators.”

The company said it investigated 108,681 reports of attempted fare evasion in the 2022-23 financial year.

It attended 301 court sittings during the same period, helping to secure 14,072 convictions.

Northern said the prosecutions help to recoup £2.9 million in lost revenue for the taxpayer.

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Harrogate and Knaresborough trains to trial leaf-busting jets

Trains passing through Harrogate and Knaresborough will be fitted with water jets this autumn to blast leaves off the line.

Fallen leaves frequently cause delays this time of year by sticking to rails and reducing trains’ grip.

Rail operator Northern said the trials on five trains operating on the line between Leeds and York, which runs through Harrogate and Knaresborough, could prevent this.

The trial, which will also take place on routes between Liverpool, Wigan and Manchester, is being funding by Network Rail’s performance innovation fund.

The technology, called Water-Trak, is based on the discovery that leaf-coated rails only become slippery if damp, noting that trains still stop safely in heavy rain.

Water-Trak creates rainy-day conditions on the rail surface by spraying a small amount of water from the train onto the track when a slippery rail is detected. This cleans the rail and makes the conditions better for braking.

Rob Cummings, seasonal performance improvement manager at Northern, said he hoped it would lead to a more reliable service.

By next autumn, a further 11 trains will have the Water-Trak system fitted.

John Cooke, co-founder at Water-Trak, said:

“Slippery rails are a massive problem for the rail industry, and we hope to play a big part in resolving this issue.

“We’re hoping that by working with Northern we can make autumn disruption a thing of the past.”

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Train strikes to hit Harrogate and Knaresborough this week

More train strikes are set to disrupt services in Harrogate and Knaresborough this week.

Rail company Northern has said no services will operate on Saturday due to industrial action by train drivers’ union Aslef.

It added in a statement:

“Additional disruption is expected on Friday, September 29 and from Monday 2 to Friday 6 October due to action short of strike called by Aslef and customers are advised to check before they travel as there may be some short notice cancellations to services running on these days.

“There will also be no services on Wednesday, October 4 – when an additional strike has been called by the union.”

Northern’s guide to forthcoming services.

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Mick Whelan, Aslef general secretary, said:

‘While we regret having to take this action – we don’t want to lose a day’s pay, or disrupt passengers, as they try to travel by train — the government, and the employers have forced us into this position.

“Our members have not, now, had a pay rise for four years – since 2019 – and that’s not right when prices have soared in that time.”

Business Breakfast: Harrogate law firm to offer free e-commerce legal advice

Harrogate businesses that sell products and services online are being offered free legal advice.

LCF Law, which is based on Station Parade, is offering the advice as part of an online event during Leeds Digital Festival.

The event will be held on September 21 and aims to offer insights into e-commerce regulations and compliance.

James Sarjanston, head of commercial and digital at LCF Law, said:

“We will explore key topics, including consumer rights, marketing to clients, data protection and upcoming legislation, shedding light on the complexities and challenges faced by e-commerce entrepreneurs.

“Through practical guidance, we will provide invaluable knowledge on implementing effective strategies that ensure compliance, safeguard a business and help to foster long-term growth.”

For more information and to register for the event, visit the Eventbrite page here.

Northern appoints new recruitment head

Northern has appointed a new head of talent acquisition.

The rail operator, which runs services through Harrogate and Knaresborough, has appointed Matthew Moxton to the role.

Matthew Moxton, new head of talent acquisition at Northern.

Matthew Moxton, new head of talent acquisition at Northern.

Mr Moxton, who is from Boston Spa and was the company’s legal and general executive, will now be responsible for recrutiment.

Lisa Leighton, people director at Northern, said: 

“Matthew brings with him a wealth of experience from multiple sectors including engineering, construction, logistics and other support functions.

“He has an impressive track record in employee mentoring and coaching as well as developing a high-performance culture and we’re thrilled to add him to Northern’s first class HR team.”

Mr Moxton added:

“I am delighted to be joining the team at Northern. I see a wonderful opportunity to build on the great work that has already started and to enhance the talent attraction and on-boarding within the business.”

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Business Breakfast: Transport leaders to reveal plans for Harrogate

The Stray Ferret Business Club’s next meeting is an after work drinks event on Thursday, August 31 at The West Park Hotel in Harrogate between 5-7pm. 

The Business Club provides monthly opportunities to network, make new connections and hear local success stories. Get your tickets by clicking or tapping here.

Prominent local transport leaders will discuss their future plans with Harrogate businesses next week.

Harrogate District Chamber of Commerce’s monthly meeting on September 11 includes key speakers from the bus, rail and aviation sectors.

They include Henri Rohard, managing director of Harrogate Bus Company, Tony Baxter, regional director east at rail operator Northern, David Flesher, commercial director of LNER and Vincent Hodder, chief executive of Leeds Bradford Airport. 

A chamber spokesman said:

“Harrogate businesses rely on dependable transport, and so this event is an invaluable opportunity for members to ask travel-related questions to experts.”

The event at the Cedar Court Hotel begins with networking at 5.30 pm and ends at 8pm. You can book a spot to attend here.

 

Harrogate agency recognised by World Land Trust

The environmental charity World Land Trust has recognised a Harrogate research agency as a valued and significant supporter

The agency, which was established by Jennifer Brennan and Clare Vokes in 2019, donates a percentage of its annual turnover to the trust.

Its contribution was mentioned in the charity’s latest annual report.

Ms Brennan said:

“Even if you’re too busy running your business, there are easy steps you can take, like supporting organisations like the World Land Trust to protect biodiverse habitat and help offset your organisation’s carbon footprint. If businesses act collectively, we can make a difference.”

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Harrogate and Knaresborough trains face bank holiday strikes

Passengers in the Harrogate and Knaresborough area are set to face further train strikes this bank holiday weekend.

Members of the ASLEF and RMT unions will be carrying out industrial action tomorrow (August 26) in a dispute over pay.

It means no trains will run through Harrogate and Knaresborough tomorrow.

This will affect people travelling to York Races for the Ebor meeting, which includes the prestigious Ebor Handicap.

Knaresborough train station rail

Knaresborough station

Northern has also urged passengers to check before they travel on Sunday (August 27) as train services will start later.

Tricia Williams, chief operating officer at Northern, said: 

“We know these RMT strikes will cause disruption to the general public.

“Whilst this is only a one-day strike, it falls right in the middle of the busy August bank holiday weekend and will impact people trying to get to major events taking place across region, including Manchester United and Everton football fixtures, York Races, Leeds Festival, Creamfields and Manchester Pride.

“The RMT is still refusing to put the latest pay offer negotiated on behalf of train operators to a vote by their members and it is unfortunate that these strikes continue for their second summer.”

Meanwhile, further union strike action will be taken on September 1 and September 2.

Mick Lynch, general secretary at the RMT Union, said:

“The mood among our members remains solid and determined in our national dispute over pay, job security and working conditions.”

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Business Breakfast: Starbeck pub awarded beer accreditation

The Stray Ferret Business Club’s next meeting is an after work drinks event on Thursday, August 31 at The West Park Hotel in Harrogate between 5-7pm. 

The Business Club provides monthly opportunities to network, make new connections and hear local success stories. Get your tickets by clicking or tapping here.

A Starbeck pub has been awarded an accreditation for the quality of its beers.

The Office Ale House, which opened in April on High Street, has received Cask Marque accreditation.

Cask Marque, which was founded in 1998, is backed by major brewers and pub companies and audits the quality of ale.

Kevin Jones, who owns the Office Ale House, was awarded the accreditation this past week.

He said:

“This award is a great endorsement for us. A lot of our customers visit the pub especially for the cask ale and it is really gratifying to know that we are getting the formula just right.

“We did have some problems with our cooling system that unfortunately was never installed properly and during the heatwave this led to a drop in quality, but with the help of the right people and guidance from Cask Marque, we are now serving the perfect pint again. We achieved 5s across the board.”

Northern appoints new managing director

Train operator Northern has appointed a new managing director.

The company, which runs trains through Harrogate and Knaresborough, has hired Tricia Williams to the role.

Tricia Williams, managing director at Northern.

Tricia Williams, managing director at Northern.

Ms Williams, who is currently Northern’s chief operating officer, will take over from Nick Donovan when he steps down from his role in spring 2024.

She said:

“After three great years as chief operating officer, it’s an absolute honour to be taking on the managing director role.

“Nick has set the standard – not only for driving this business forward but the standard for truly supportive and inclusive leadership.

“We know we still have big challenges ahead of us. Nick will leave us in a strong position, and the team and I are ready to continue the great work he has started.”

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Stray Views: Electric car campaigners don’t speak for everyone in Knaresborough

Stray Views is a weekly column giving you the chance to have your say on issues affecting the Harrogate district. It is an opinion column and does not reflect the views of the Stray Ferret. Send your views to letters@thestrayferret.co.uk.

I am writing in response to a couple of articles relating to the council’s provision of electric vehicle charging points at its car parks in Knaresborough. The campaign itself is not reflective of the residents, taxpayers or visitors to Knaresborough.

The campaigners are failing to understand the effects petro carbons have not only on the environment but on people affected with chronic lung conditions like COPD and the more common asthma. There is also a direct cost to tax payers of Knaresborough as we have effectively paid for the electric vehicle charging points so to actively campaign for their removal is going to mean service provision cuts in order to fund it, and, no doubt in two years’ time to fund putting them back.

As such 0.12% of the Knaresborough taxpayer’s population are trying to make decisions for the 99% majority which is simply undemocratic and narrow minded.

If the issue is, as they allege that the car parks are full, what is wrong with reverting Gracious Street car park to short stay only? It used to have a maximum stay time so why not reintroduce this concept and make it two hours maximum stay with a no return in four hours, this could be extended to the castle car park.

Whilst the market place spaces could be subject to a very short term stay of one hour no return in four hours again. This leaves Conyngham Hall and York Place as longer stay car parks.

I have another proposal here too as there are businesses that do have car parking which may not be fully utilised so as a collective why don’t they work together and use the space we have but more effectively? What about car sharing? Using our fantastic public transport?

I am writing this letter due to the toxic nature of the anti-environment campaign given repeated air time at the Stray Ferret without seeking the views of Knaresborough taxpayers who will suffer if the spaces are removed.

We should be praising the council for taking the issue of pollution by the scruff of the neck and making Knaresborough a blueprint for other cities, towns and villages within North Yorkshire. I would welcome more clean air studies as per the Bond End work, subject to them getting government funding as I believe councils have funds but they can also apply for grants for such work.

Adrian Robson, Knaresborough

Lack of planning on trains after The Hundred match at Headingley

The match finished around 9.15pm. Burley Park station was mobbed with no staff to manage the situation. The platform was jammed and more people continued to arrive without any control – lots of families with young children.

People were very good natured but it was very lucky that there were no problems. After the test match, which ended at 6pm, there were loads of staff and transport police.

When the train arrived it was already busy and so everyone was jammed in. Surely this could have been planned for?

Stephen Hutchison, Harrogate

Do you have an opinion on the Harrogate district? Email us at letters@thestrayferret.co.uk. Please include your name and approximate location details. Limit your letters to 350 words. We reserve the right to edit letters.

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No trains in Harrogate and Knaresborough on Saturday amid further strikes

Train passengers in the Harrogate district are set to face further disruption this weekend amid strike action.

Members of the RMT Union are set to strike on Saturday, July 29, over a pay dispute.

Northern, which operates trains between York and Leeds through Harrogate, has announced that the industrial action will affect services.

It means no trains will run through Harrogate or Knaresborough stations on Saturday.

The company has also urged passengers to check before they travel on Sunday (July 30) as “some services may be affected”.

The move comes as the district was hit by two days of strike action last week, when RMT members walked out on July 20 and July 22.

At the time, Tricia Williams, chief operating officer at Northern, said: 

“Yet again, thousands of our customers will be inconvenienced as a result of this action by the RMT union.

“We all want to see an end to this dispute and the uncertainty that on-going strike action causes to people’s confidence in the railway.”

Defending the move, Mick Lynch, general secretary of the RMT, said:

“This latest phase of action will show the country just how important railway staff are to the running of the rail industry.

“My team of negotiators and I are available 24/7 for talks with the train operating companies and government ministers.

“Yet quite incredibly neither party has made any attempt whatsoever to arrange any meetings or put forward a decent offer that can help us reach a negotiated solution.”

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No trains on Harrogate line for two days next week amid strikes

No trains will run through Harrogate and Knaresborough next week as staff stage further walkouts.

Members of the RMT Union are set to strike on Thursday, July 20, and Saturday, July 22, over a pay dispute.

A further walkout will take place on Saturday, July 29.

Northern, which operates trains between York and Leeds through Harrogate, has announced that the industrial action will affect services.

The company has said no trains will run on strike days and early morning services on Friday (July 21) and Sunday (July 23) are also expected to be disrupted.

Northern has urged people to check train times ahead of planning a journey.

Tricia Williams, chief operating officer at Northern, said: 

“Yet again, thousands of our customers will be inconvenienced as a result of this action by the RMT union.

“We all want to see an end to this dispute and the uncertainty that on-going strike action causes to people’s confidence in the railway.”

Mick Lynch, general secretary of the RMT, said the strike was a result of ministers failing to put forward a “package that can settle this dispute”.

He said:

“This latest phase of action will show the country just how important railway staff are to the running of the rail industry.

“My team of negotiators and I are available 24/7 for talks with the train operating companies and government ministers.

“Yet quite incredibly neither party has made any attempt whatsoever to arrange any meetings or put forward a decent offer that can help us reach a negotiated solution.”

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