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18
Jun 2021
Pateley Bridge GP surgery reassures patients after appointment frustration
A Pateley Bridge surgery has reassured patients that face-to-face appointments are available after people expressed frustration at not being able to see a GP.
It follows a backlash from patients after Amanda Bloor, accountable officer for North Yorkshire CCG, said national reports that surgeries were closed were “a myth”.
Ernie Butler, a Darley parish councillor, told the Stray Ferret that he often had to wait weeks to get an appointment at Pateley Bridge surgery.
Now, the surgery has sought to reassure patients that it has been open throughout the pandemic and that it continues to have face-to-face appointments "where clinically appropriate".
A statement from the Pateley Bridge practice said:
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Local GP practices have been running telephone and online assessments for patients since March last year.
The process, known as “total triage” assesses people first before offering face-to-face appointments.
It has been used throughout the pandemic and NHS England guidance says it has been used to “reduce avoidable footfall in practices and protect patients and staff from the risks of infection”.
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