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21
Sept 2023
Jobs on offer as Strive Group expands in automotive sector
This story is sponsored by Strive Group.
A connected experience agency in Harrogate is looking to take on more staff to help it expand its services to new clients.
Strive Group, which works mainly with household names in the automotive sector, is recruiting initially for inside sales positions, based at its head office off Wetherby Road.
The company has several customer-focused teams, all supporting their clients with their customer experience journeys. Whether this be supporting customers through the process of buying a vehicle online, creating lead generation and opportunities for Volvo Corporate Sales, or booking in MOTs and services, and making mystery shopper calls.
Strive is now looking to expand its offering to other automotive manufacturers and is recruiting for Inside Sales Executives.
Helen Falgate, head of employee relations at Strive, said:
“More customers are buying online now, so we take them through the retail journey, from initial enquiry right through to final purchase. It’s all completed remotely, but they always have just one point of contact, and we ensure that it’s a very personal service."
“There’s a lot of trust involved. That’s why the people we employ are absolutely essential. They need to be people who want to do their best for the customer.
“People who have worked in retail and hospitality are often good at this, as they know how to be personable and build up a relationship with someone. Everybody we employ, we employ for their character.
“But we don’t just want them to be good for us – we want us to be good for them. It’s a case of getting the right quality of people, rather than just getting the right quantity.”
Strive employee Sarah Chandler, who works in inside sales for client Volvo Cars.
Sarah Chandler has a background in recruitment and started working at Strive in March 2022 as a contact centre executive. In June, she moved to inside sales, and now works with the Volvo team. She said:
“I never knew much about cars, but Strive helped me build up my knowledge so that I am able to answer any questions a customer might ask. If you’re prepared to put something in, Strive will help you develop in your career as much as you want to progress.
“The rewards are good too. The targets are for the whole team, and very achievable – I’ve earned my bonus every month I’ve been here.
She added:
“This is the most positive environment I’ve ever worked in. It doesn’t feel like there’s a hierarchy – it might sound like a cliché, but it genuinely feels like a family here.”
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