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13
Apr 2023
Harrogate hospital food rated worst in country by patients
Hospital food in Harrogate is the worst in the country, according to patients.
Harrogate and District NHS Foundation Trust received the lowest rating of all the hospital trusts assessed in the NHS survey.
Patients awarded the trust, which runs Harrogate District Hospital, 72% for food quality.
The next lowest was Mid-Cheshire Hospitals NHS Foundation Trust with 74%, closely followed by York and Scarborough Teaching Hospitals NHS Foundation Trust.
Private provider Bupa rated the highest with 100%.
NHS Digital published the figures as part of its 2022 Patient-Led Assessments of the Care Environment programme.
PLACE assessments are an annual appraisal of the non-clinical aspects of NHS and independent/private healthcare settings.
Harrogate fared better on cleanliness, ranking 53rd of the 222 organisations with a score of 99.49%.
But it was a lowly 192nd on privacy, dignity and wellbeing with a score of 81%.
Hospital issues apology
A Harrogate and District NHS Foundation Trust spokesperson said:
“We strive to provide the best possible levels of service for those people in our care and we are extremely disappointed that we were unable to meet the expectations of our patients when the assessment took place.
"We would like to apologise to anyone who has been dissatisfied by the service we provided.
“It is important that we learn lessons from these findings as food is an important part of a patient’s hospital experience. The quality of food provided to our patients has always been high, but there is the opportunity to improve on the levels of service.
"We take such assessments extremely seriously and have already started to make improvements to address the concerns that have been raised."
“These improvements have already had a significant impact and we will continue to make further changes to ensure we are meeting our patients’ expectations.”
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