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30

Mar 2020

Coronavirus
Coronavirus

Harrogate care worker furious at being refused entry to supermarket

Published: 30 Mar 2020, 17:26 BST

Updated: 30 Mar 2020, 17:27 BST

by Tamsin O'Brien

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The Head of Care Services for Harrogate Neighbours says she was made to feel like a criminal when she tried to shop for residents at Sainsbury's on Wetherby Road

denise-mcevoy-harrogate-neighbours

The Head of Care Services for Harrogate Neighbours, which runs two care homes in the district, said she was made to feel like a criminal when she went to Sainsbury's on Wetherby Road during special opening hours to buy food for the residents.

Denise McEvoy (pictured above) said she and a small group of care workers from other organisations -all with ID badges and letters --arrived at the store on Friday at 7.30am but were refused entry. Only NHS staff were being allowed in. When Denise insisted on being allowed to enter, the security guard called a second security guard who then called a supervisor who then called a second supervisor before Denise was allowed in. She said, by this time, the other care workers had left in disgust.

"I was furious. As care workers I feel we are undervalued. I was made to feel like a shoplifter, standing there being questioned, whilst NHS staff were allowed in. I refused point blank to leave and finally they let me in".


Harrogate Neighbours runs Heath Lodge Care Home and The Cuttings - it's a not for profit organisation that looks after a total of 90 residents who's average is in the mid 80s.  Management said the staff are working flat out to protect their residents -- washing everything that is brought into the homes and will be touched by residents. They are down on staff with 7 members of their team self-isolating.



Harrogate Neighbours CEO Sue Cawthray, said she feels the government isn't fully recognising the contribution of care workers:

"The NHS is vital and the work its staff do is fantastic but we are doing our best to protect vulnerable people and stop them being admitted to hospital. We are doing our utmost and I don't think it is right that staff in the care sector are often referred to as "unskilled" by the government".



  • Earlier today, Richard Webb, Director of Health and Adult Services at North Yorkshire County Council, praised the efforts of local people to support each other. 


In a statement Sainsbury's apologised:

“ We are reserving half an hour from 7:30am - 8am from Monday to Saturday in all of our supermarkets to support NHS and social care workers. To help us dedicate this time entirely to these customers, we are asking them to bring a pass or some form of ID with them. We’re sorry for any inconvenience this may have caused and hope our Wetherby Road store is able to welcome the group back into store soon.”