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19

Dec 2020

Transport
Transport

Cattal family disconnected from relatives due to station works

Published: 19 Dec 2020, 06:30 GMT

by Thomas Barrett

Comment

0

Val and Keith Welton live near Cattal Station and said their line has been disconnected since December 6. Keith said the mobile signal in the house is not good enough to hold long conversations and Val has struggled to keep in contact with her mum, who is 80.

cattal-station-8-2-1

A family in Cattal says they are struggling to contact elderly relatives because their phone line has been disconnected for almost two weeks following works at Cattal railway station.

Network Rail recently completed a £9.8m upgrade of the Knaresborough to Poppleton route which includes changes to the track layout at Cattal station.

However, it is suspected a BT telephone line that runs underneath the station has been damaged due to the works, affecting households living nearby.

Val and Keith Welton live near Cattal Station and said their line has been disconnected since December 6.

Keith said the mobile signal in the house is not good enough to hold long conversations and Val has struggled to keep in contact with her mum, who is 80.

He said:

"We don't know when the line will be back. From our point of view, we have a massive inconvenience.
"My wife likes to keep in touch with her 80 year old mother-in-law everyday and it's problematic. We have kids and grandchildren too.  One doesn't know what's going to happen during covid."





Read more:




  • £9.8m upgrade of Knaresborough to Poppleton rail route complete




  • Green Hammerton gets final approval for 3,000-home settlement







Network Rail confirmed it is aware of the issue and is looking into it.

A spokesperson said:

"Our teams have completed a major project to upgrade the signalling system on the line between Knaresborough and Poppleton.
"Network Rail is aware of the issues that a resident near Cattal station is having with their phone line. We are investigating the cause of the problem and looking to help resolve it as soon as possible."