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Peter Banks: the man withdrawing from Rudding Park

Peter Banks is giving out books. They’re copies of one of his favourite novels, Shane by Jack Schaefer, and he’s milling around Rudding Park Hotel, dropping them off with various former colleagues as leaving gifts.

That’s because, after spending the best part of three decades creating Britain’s best hotel, he’s just called it a day. He hasn’t been on the payroll at Rudding Park for a couple of weeks now, but his bearing is of a man still in his own domain. It’s clearly hard to let go.

In an exclusive interview with the Stray Ferret, he told us:

“I’m a rescuer, I’m a sorter-outer. When there’s a problem, I know what to do and what to say to people to get them to come out with the desired result. It’s incredibly stressful but incredibly flattering being at the centre of all that.

“I’ve been mainlining that for 28 years. When all of a sudden that goes, it’s like your dealer’s left town, he hasn’t given you a forwarding address, he’s not answering your phone calls, and you’re going ‘cold turkey’. It’s pretty brutal.”

If it sounds like a strong drug, perhaps that’s because Peter’s first ‘hit’ was so powerful. A self-confessed “gobby idiot” as a boy, his careers master – who despaired of his “scattergun humour” – told him:

“Banksy, you ought to try something with your mouth, not your brain. Try hotels.”

Rudding Park

‘An exercise in survival’

So following a “good education”, thanks to a bursary at Christ’s Hospital, the Tudor-era independent school in West Sussex, he left to become a management trainee at the Savoy in London.

He said:

“I still remember to this day going into the kitchen of the Savoy as a spotty 17-year-old, and there was this maelstrom of noise.

“The head chef was there with his massive, tall hat, and it was all in French: ‘Ça marche! Envoyer!’, ‘Oui, chef – coming now!’. And all this food would arrive out of various areas and would be put together on the hotplate. It was like an ocean-going liner’s engine room, there was that much going on.

“And then these incredibly glamorous, good-looking Italian waiters with dark, swept-back hair and flashing brown eyes, wearing tailcoats and stiff collars, glided into this maelstrom of noise, picked up these beautiful trays of food and then went back out of the swing doors.

“We followed them out, and there was a string quartet playing in the Thames Foyer, and I just thought it was so glamorous. I thought, this is the job for me. I was hooked.”

The highs were offset by some alarming lows, though. Assigned to the meat department on his first day, within 10 minutes a “massive” butcher tried to strangle him in a pitch-black service lift simply because he didn’t like management trainees. On another occasion, he was kicked headfirst into a hot oven by a disgruntled chef. It was, he says, “an exercise in survival”.

But it also gave him a thorough grounding in every aspect of the business, and during his five years there Peter worked as a waiter, barman, chef, fruit-and-veg porter, switchboard operator, housekeeper, receptionist, cashier, maintenance man and even ‘carpet spotter’, getting burns and stains out of carpets.

He then took his skills to Scotland, working, “drinking and playing a lot of golf” at the Old Course Hotel in St Andrews, before moving back to London and the Hilton on Park Lane, which was, he says, “an absolute zoo”.

He says:

“The manager would say, ‘You’ll never get anybody’s respect until you sack someone!’. I disagreed.

“I hated working there. I used to come out of Hyde Park Corner tube station each morning and see the Hilton in front of me, and I’d be really disappointed that it hadn’t burnt down in the middle of the night!”

But it was there that he was told to “look after our guests as if they were your guests in your home”. He says:

“If you do that, 999 times out of 1,000 you’re going to get it right. If this person was a guest at my house, what would I say to him? You wouldn’t say ‘The kitchen’s closed’ – you’d rustle him something up.”

It was an approach that he’d never forget and that would serve him well at his next posting, which he secured after seeing a small ad posted by a brand-new hotel in The Caterer. If the Savoy, the Old Course and the Hilton were ‘gateway drugs’, he would find his main fix in Harrogate.

Rudding Park Spa

Rudding Park

The manager at the Hilton had told Peter that moving up to Yorkshire would be the “death of his career”, so when he and owner Simon Mackaness launched the brand-new Rudding Park Hotel on April 15, 1997, he set out to prove him wrong.

Initially only in charge of housekeeping, bedrooms and reception, he soon started accumulating extra responsibilities, and within a few years he was in charge of the whole thing. Gathering the staff, he told them:

“First of all, we’re going to be the best hotel in Harrogate. Second, we’re going to be the best hotel in the north of England. Then we’re going to be the best hotel in England, and then we’re going to be the best hotel in Britain. That’s where we’re going from here.”

Commercially minded, he did leave for a stint to open his own boutique restaurant with rooms in Southwold, Suffolk, while still working for Simon Mackaness two days a fortnight. Sutherland House was the first in the UK to list food miles on the menu, and was already winning awards within a year of opening, but Peter got bored and came back to Yorkshire.

He said:

“I was polishing glasses at 12 o’clock at night, and I realised that it didn’t matter whose glasses you were polishing, you’re still polishing glasses at midnight.”

Returning to Rudding Park, he oversaw the most dramatic programme of expansion and upgrade seen by a Yorkshire hotel in decades.

An £8 million project in 2010 doubled the number of rooms to 90, which meant that staff numbers doubled too. In 2017, a £10 million scheme saw the launch of the spa, requiring a further 50 employees.

Under his management, Rudding Park’s turnover grew from £2m to £28m, and staff numbers ballooned from 20 to 400.

Along the way, the hotel has collected scores of awards, including the “industry Oscar” that Peter says he’s proudest of – the Independent Hotel Catey of the Year in 2019, which marked Rudding Park out as the best hotel in the UK.

He says:

“That vindicated all the work and stuck two fingers up at everyone who laughed at me for coming up here.”

Highs and lows

He’s also welcomed some extremely high-profile guests. He’s taken President George Bush Sr (“a real gentleman”) for a golf-buggy tour of the grounds, had Archbishop Desmond Tutu (“a funny guy”) taking a turn on reception, and even caddied for President Bill Clinton. He says:

“Clinton was incredible. I thought that I was immune to charisma, but he had that incredible skill of making you feel like the most wanted, important person in the world. He left the room and it felt strangely empty, and then you realised it was because he’d gone out. Amazing.”

The satisfaction he takes from the Catey win is made all the sweeter by the fact that his time at Rudding Park has not been a uniformly easy ride: there have been hard times too.

In 2008, a couple who were regular customers were tragically killed when their helicopter crashed in the grounds, and in another incident, a colleague died on duty when struck down by a heart attack.

Then there was covid, which played havoc with the hospitality industry worldwide and forced many hotels and restaurants to close permanently. After a fortnight of tense uncertainty under lockdown, staff were furloughed and Peter set about keeping them active and engaged, as he recounted for the Stray Ferret in 2020. But although he acknowledges the wider catastrophe, his feelings are not all negative. He says:

“In an ironic, strange way I almost enjoyed covid after those two weeks, because it was problem management: who can be quickest, who can be most creative?”

Photo of Peter Banks, the former manager of Rudding Park Hotel in Harrogate.

That fleet-footed flexibility is a quality that hotel managers have always needed to have, but some things are not the same as they used to be. So just what has changed over the 38 years Peter has been in hospitality? He says:

“It’s much better. There’s none of the ‘homicidal chef’ activity going on. There’s none of the monstrous abuses of power that I experienced at the Hilton.

“Also, when I started, the guests would accept a lot more, but now – with all the TV shows like Ramsay’s Kitchen Nightmares – they’re all ‘experts’.

“Social media has made our job a lot more difficult – anybody can say whatever they like about you and your property to the whole wide world, and you have no recourse.

“They slag off staff as well. I’m big enough and ugly enough to take it, but when they have a go at the staff, it demotivates the team. Some of them might leave. If we’re not careful, we’re only going to be left in this industry with people who don’t care – and then it really will be bad.”

He adds:

“Every time there’s a complaint, that’s a scar on your back. In this industry, you don’t so much get physical injuries, but you end up carrying scars on your soul – if you care.”

How is his soul?

“Fairly scarred.”

But that’s not why he’s left Rudding Park. That has far more to do with wanting to spend more time with his family, whom he feels he has neglected for decades. He says:

“My eldest son is 28 and I’ve spent one Christmas with him. That’s how much dedication you need to this job. It crucifies you. I’ll never ever have that chance again.

“To work as hard as I have for 38 years, you need to want it and need it in equal measure, because you have to sacrifice so much. I still want it, because I still love the industry, but I don’t need it. My kids are grown up and ‘off the payroll’, so that’s it. Happy days. Somebody else can work Christmas Day.”

Still only 55, he’s not planning on retiring completely. A second career as a hospitality consultant beckons, and he’s already got “nine or 10” projects to consider.

But for the time being, he’s taking a three-month break, and today is handing out those books. But why has he chosen Shane? He says:

“It’s all in the final paragraph. Answering the question of who Shane was, it says ‘He was the man who rode into our little valley out of the heart of the great glowing West, and when his work was done, rode back whence he had come, and he was Shane’.

“I sometimes feel that I’m the Shane of the hospitality world. I rode into this little valley, not meaning to stay here as long as I did, but my job is done now.

“It’s a young man’s game.”

Plans for 58 retirement homes at Kirk Hammerton set for refusal

Council officers have recommended that plans to build 58 retirement homes in Kirk Hammerton are refused.

SageHaus Living, which is based in the Isle of Man, tabled the plan to North Yorkshire Council for land off Station Road in the village.

The company previously planned to build 61 homes on the site, but reduced this to 58 after feedback from the authority.

SageHause Living, which acquired the site known as Carlton Fields in 2021, said in documents submitted to the council that scheme would help bring more retirement accommodation to the district, while also being environmentally friendly.

It added that a community hub would also be built on the site.

Under its original proposal, the company said:

“The revised scheme which is the subject of this application proposes the construction of 61 permanent extra care residential units rather than lodge style modular units.

“However SageHaus Livings objective is still on building in the most sustainable manner so the units will still be delivered by MMC.”

However, council officers have recommended that councillors reject the proposal at a meeting of Selby and Ainsty constituency planning committee next week.

In a report due before the committee, planning officer Kate Broadbank said the scheme falls outside the development limits for the village.

She added the scheme did not meet planning policies under the Harrogate district Local Plan 2014-35, which sets out where development can take place, and was an “unacceptable and unsustainable site for older persons accommodation”.

Councillors will make a decision on the plan at a meeting on January 10.

Retiring organist in Ripon Cathedral recital surprise

An organist retiring after more than 70 years of playing was given a surprise opportunity to perform a farewell recital at Ripon Cathedral yesterday.

David Wilberforce has been the organist at West Park United Reformed Church on West Park, and before that at Trinity Methodist Church.

Now, he and his wife Ann, who is also a key member at West Park, will be moving to Great Missenden in Buckinghamshire, so members at West Park sprang a surprise by arranging for him to play the organ in Ripon Cathedral for a private gathering of church friends.

Photo of retiring Harrogate organist David Wilberforce with his wife, Ann.

David and Ann Wilberforce

Despite only having 48 hours’ notice, David prepared a mini-recital of some of his favourite pieces and hymn tunes, performing them with his renowned dexterity and skill.

David told the Stray Ferret:

“We’re about to move house, so I’d packed up all my music, but fortunately I did manage to find some. I’d never played in Ripon Cathedral before, but after a period of terror in the afternoon, I ended up thoroughly enjoying it. Quite a number of people from West Park turned up, which was lovely.”

Originally from County Durham, David began playing the organ at the age of 11. He taught history in various schools, including Silcoates in Wakefield and Woodhouse Grove near Bradford, and played the organ wherever he lived. He retired from teaching in 1999, but continued his passion for music through the church. Well known in Harrogate choral music circles, he arranged the music for the annual Gilbert & Sullivan Festival service. He said:

“Music has been the greater part of my life. I’m not intending to take up a position in music in Buckinghamshire – age and arthritis take their toll – but I wouldn’t mind still being able to play occasionally.”

As a tribute to David, at the joint service between West Park and St Paul’s churches this Sunday, Adrian Selway, organist and choirmaster at St Paul’s, will play the famous Widor’s Toccata as a closing voluntary.

North Yorkshire chief constable announces retirement

The chief constable of North Yorkshire Police has announced she will retire after more than 30 years in uniform.

Lisa Winward will step down from the £154,000-a-year role at the end of March 2024; her successor has yet to be named.

She said she was “immensely proud to have been a police officer and public servant for 30 years”, adding:

“It was a very difficult decision to make but I feel that the time is right for me to retire.

“I will still be here for several months and look forward to saying goodbyes in person to as many people as possible who I have had the privilege to meet during my time in policing.”

Chief constable Winward began her policing journey as a volunteer special constable in York.

Following service through the ranks of constable through to chief inspector for Humberside Police, Lisa resumed her service to North Yorkshire in 2008, serving the City of York as chief inspector, superintendent and commander between 2009 and 2013.

She has served in key roles at the heart of North Yorkshire Police including executive officer to the then-chief constable, head of uniformed operations, major crime, specialist operations, criminal justice, and force intelligence.

After leading the local policing portfolio as assistant chief constable throughout 2016, in February 2017 she became deputy chief constable at North Yorkshire Police. In August 2018, she was confirmed as chief constable.

A statement issued by North Yorkshire Police said:

“Her vision and passion for understanding and addressing the root causes of crime and disorder in communities has been a hallmark of her tenure as chief, positioning North Yorkshire Police to play its part in early intervention, and working seamlessly with partner organisations to help the residents of York and North Yorkshire be safe and feel safe.”

Chief constable Winward is a graduate of the FBI’s National Academy development programme in leadership and policing, and during her time as a chief officer has been the lead on a number of national portfolios, including citizens in policing, women’s health, and menopause. She is a trustee for the Police Treatment Centre and the chair of the British Police Symphony Orchestra. She currently leads for the National Police Chiefs’ Council on intelligence, local policing and senior assessment, and in 2022 was awarded the Queen’s Police Medal for distinguished policing service.

Paying tribute, North Yorkshire Police, Fire and Crime Commissioner Zoë Metcalfe said:

“Her dedication of over 30 years of public service and collaboration has shone through whilst serving as a leader here at North Yorkshire Police and I feel privileged to have spent time working alongside such a remarkable individual.

“I know all of us here in York and North Yorkshire wish Lisa well in her future plans.”

Harrogate primary school’s first and only headteacher retires

Pupils and staff at a Harrogate primary school will be saying a sad farewell on Friday, when their headteacher retires after 15 years at the helm.

Dr Helen Davey has led Willow Tree Community Primary School since it was created.

Before that, she was headteacher of Wedderburn Infant and Nursery School, which merged with Woodlands Community Junior School to form Willow Tree in 2011.

James Hughes, deputy headteacher, said:

“Helen has been a wonderful headteacher to work for. She has always put the children first and created a truly inclusive community school. She has impacted so many children’s lives, having led the school for 15 years and we know that she will be sorely missed by children, staff and parents alike.

“From everybody at Willow Tree, we would just like to say the biggest thank you to a very special person and we hope you enjoy your retirement.”

Dr Davey, who first wanted to be a teacher when she was just five years old, completed her Doctorate in Education through Durham University in 2016, having previously obtained her Masters in Educational Leadership from the University of Chichester.

She said:

“I would like to thank the staff, parents and most importantly the children who I have worked with over the past 15 years at Willow Tree. We are a great team and I will miss them all.”

Willow Tree, which has about 540 children on the school roll, is now a member of the Northern Star Academies Trust, which also includes Harrogate High School, Hookstone Chase, New Park and Starbeck primary schools in Harrogate, Skipton Girls’ High, Greatwood Community Primary in Skipton, and Holycroft and Eastwood primary schools in Keighley.

Jenn Plews, CEO of the Northern Star Academies Trust, said:

“Helen has made a lifelong contribution to education, influencing the lives of thousands of children across Harrogate and Craven. She can be proud of what she has achieved. We wish her well with her retirement.”

Killinghall headteacher retires after 13 years

A headteacher at a village primary school near Harrogate is retiring this week after 13 years in the position.

Sarah Bassitt, who began teaching 36 years ago, became headteacher of Killinghall Church of England Primary School in 2011.

At the time, the school was struggling financially and accommodated 83 students.

The number has more than doubled to 180 in the decade since, during which Ms Bassitt has overseen major developments at the school, including three new classrooms, a library and a larger playground.

The school was rated ‘good’ by Ofsted at its most recent inspection last year.

However, Ms Bassitt said:

“My vision for the school has never been about grades and judgements, it’s been driven by creating positive opportunities that mean that children can thrive and be happy.”

During her time as head, she also helped the school through many challenges, such as an asbestos roof fall in 2013, covid and a flood last year which left some classrooms out of use for months.

A leaving day was held last week to celebrate Ms Bassitt’s time as headteacher, at which parents and pupils at said their goodbyes and wished her luck.

Ms Bassitt said:

“I feel privileged to have worked with the staff, governors, parents and pupils of Killinghall CE Primary School – they have been my life for over 13 years and I will miss them all”

“I will still be involved in education, as I intend to maintain my position on an education board for a local federation of schools. Playing golf and walking will fill my time, as well as holidays in term time!”

She also expressed her gratitude to business manager Helen Potter and Elouise Foster, the first staff member she appointed in 2011, who were also leaving and said:

“The vision for the school has been theirs, not just mine, and they have supported me every step of the way.”

Is a long-serving teacher retiring at your local school this week? Let us know at contact@thestrayferret.co.uk.

Nurse retires after 50 years of service to Harrogate hospital

A nurse in Harrogate has retired after more than five decades of service to the NHS.

Lynne Henwood spent 50 years working for Harrogate hospital, 37 of them in the operating theatre.

She then transferred to the outpatients department where she worked until she finally retired after 54 years in the NHS, which this week marked its 75th anniversary.

She told the Stray Ferret things had changed considerably during her career:

“When I first started, we didn’t have the instrumentation, the knowledge, the technology. Things changed and evolved into a completely different world.

“The skill base is completely different. You just evolved. As they say, you never stop learning and I would say every day was a school day.

“Working within the team changed. When I trained, doctors were doctors and nurses were nurses. Then it became that doctors and nurses were part of the team.

“We supported the doctors and our knowledge was respected by the doctors.”

Mrs Henwood trained as a nurse in her home city of Liverpool at the age of 18, in January 1969. She said the training in those days was on the wards, with the 42-hour weeks over six days preparing her and the other student nurses for the hard work their first jobs would entail.

Training on the wards in Liverpool

However, she didn’t get off to the smoothest start.

“My first day on a ward, I fainted. I remember thinking, ‘that’s me done, I’m out now’. I had seen nothing in life, I was quite naive.

“But the sister said, ‘that’s quite normal, you’ll be fine’. And I was – it never happened again.”

After working in Liverpool for three years, Mrs Henwood took a job in Wakefield for just a few months before relocating to Harrogate in 1973, where she remained for the rest of her career.

She was quickly promoted to sister the following year and was based at Harrogate General Hospital until it closed.

Mrs Henwood transferred to the district hospital and worked at several satellite units around the district over the years.

Right, in scrubs, meeting the Queen when she visited Harrogate District Hospital

After almost four decades in the operating theatre, she moved downstairs to the outpatients department, working in clinical investigations as a staff nurse.

She reduced her hours 13 years ago with a plan to retire in summer 2020 – but everything changed with the arrival of the pandemic in March that year.

“I stayed in the outpatients setting, where we were still face-to-face with patients. I just decided I should stay.

“Some people said, ‘why aren’t you leaving like you planned?’ but I felt I should be there.”

In PPE during the covid pandemic

Three years on, Mrs Henwood decided it was finally time to retire. She said:

“I just thought I would like to do pilates on a Wednesday! I thought the only way I could do that was by fully retiring.”

Also awaiting her in retirement is more time with her husband and two daughters, as well as the opportunity to go walking, enjoy her garden at home in Boroughbridge, and read more books.

Her final week of work, however, was reminiscent of her first day as a trainee. A fall on a day off left her with a broken elbow and bruising on her face, meaning she missed her last shifts.

But her colleagues in outpatients ensured she had a good send-off, with a lunch in the department followed by drinks in Harrogate on the Friday evening, and a fitting collection of gifts and flowers.

Reflecting on her career, Mrs Henwood said:

“It was just a train journey I didn’t get off. I didn’t regret any of it and I wouldn’t tell anyone not to be a nurse, but I would say it’s not easy.

“I would like to thank everyone who I have worked with over the years for all their support and kindness.”

Developer withdraws plan for 55 retirement homes in Kirk Hammerton

A developer has withdrawn plans for 55 retirement homes and a community hub in Kirk Hammerton.

SageHaus Living, which is based in the Isle of Man, submitted the proposal to Harrogate Borough Council for land off Station Road in the village.

The proposal would have seen 55 park homes built along with a hub, which would be open for the community to use for meetings and other activities.

However, the developer has since withdrawn the application.

In a letter to the council from Kirk Hammerton Parish Council, the authority objected to the proposal on the grounds of highways, public transport and amenity concerns.

It also added that it had concern that the plan was outside the development boundary.

A visual of the community hub planned for the Kirk Hammerton site.

The council said:

“The majority of the land to be developed is outside the Development Limit shown in the current version of the Local Plan for the Harrogate district.

“There are some aspects of the proposals which, despite this, are attractive (the carbon neutral/negative nature of the development, the focus on retirement properties).

“There are, however, some disadvantages to the arguments put forward in the application to justify a development outside the permitted limits.”

In a letter to the council, Spring Planning, agents for SageHause, said it wished to withdraw the proposal in order to consider comments made about the scheme.

Owners of Harrogate trophy store retire after 40 years

A Harrogate couple who have run a small independent trophy store for 40 years are to retire.

Martin and Jane Newton have operated Trophies and Engravings out of their small shop on Valley Mount since the early 1980’s.

Before his career in trophy making, Mr Newton worked for ICI at Hornbeam Park but left to set up a darts shop.

A keen dart player, he was running a number of darts leagues across the district at the time.

When he was asked to run a competition for Theakston’s Brewery and make the trophies, it marked the start of a new business that would soon take over his life for the next four decades.

Now at the age of 72, he said. it’s time to hand the business over to people younger.

“I was busy up to covid and I was worried afterwards that we wouldn’t have enough business but we’ve had queues since then and we’ve not stopped running. Once you hit 70 it is hard work.

Making trophies for the Great Yorkshire Show starts early in the year and goes onto June. We also have school presentations at that time of year and all the winter sports leagues ending, it’s manic. ”

The trophies the Newtons have made and commissioned come in all shapes, sizes and budgets, ranging from £5 for a school award to hundreds of thousands of pounds for a bespoke trophy plated in silver or gold.

Whilst the couple have worked with local organisations such as the Army Foundation College, Harrogate Swimming Club and Yorkshire Gymnastics, they also have contracts much further afield. Their bus awards – a gold coloured bus on a plinth- are popular in Australia and America.

Jane Newton has run the business with her husband. Even in a world now obsessed with social media, she said, there’s nothing like winning an actual physical trophy:

“People are really proud when they get their name on a trophy – they’re beaming”

The Newtons have now sold the business to Paul and Linda Shreeve who will soon be creating moments of joy for award winners everywhere.

Developer tables plan for 55 retirement homes in Kirk Hammerton

A developer has lodged plans to create 55 retirement homes and a community hub in Kirk Hammerton.

SageHaus Living, which is based in the Isle of Man, has submitted the proposal to Harrogate Borough Council for land off Station Road in the village.

It would see 55 park homes built, which the developer said would be “sustainable modular retirement bungalows”.

A hub would also be built, which would be open for the community to use for meetings and other activities.

The developer said in documents submitted to the council that scheme would help bring more retirement accommodation to the district, while also being environmentally friendly.

It said:

“SageHaus Living are introducing a new concept for eco retirement living to overcome the lack of supply of age appropriate retirement options for the elderly population of Harrogate.

“The development will deliver a retirement lifestyle that is focused on community and independent living whilst being carbon net zero.”

A visual of the community hub planned for the Kirk Hammerton site.

The proposal comes as SageHaus acquired the land, known as Carlton Fields, back in 2021.

In a statement on its website, the company said the nine acre site would help to provide a “peaceful community”.

Simon Westray, managing director of SageHaus Living:

“Our first site exemplifies our business model; a rural but sustainable site that is very well connected (both Harrogate and York are only 10 minutes by rail) where we can provide a peaceful community for our residents.

“We very much look forward to working with Harrogate Council to deliver much needed elderly and truly sustainable accommodation in the district.”

Harrogate Borough Council will make a decision on the plan at a later date.

‘An exercise in survival’

Rudding Park

Highs and lows

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