Business Breakfast is sponsored by Harrogate law firm Truth Legal. 

The district’s hospitality businesses are deciding whether or not to open on Monday 19 – the day of Her Majesty The Queen’s funeral.

Alyson Griffiths the manager of the  Prince of Wales in Starbeck told the Stray Ferret that the pub would stay open. The decision was taken by its operators the Craft Union Pub Company yesterday. Ms Griffiths said the idea was to be somewhere for people who lived alone to congregate and watch the service.

The Queen’s Head in Kettlesing said it would close during day but open again at 6pm.

Bettys of Harrogate has said its cafe tearooms will be shut on Monday 19.

The government has designated the day of the funeral as a Bank Holiday but left organisations to decide for themselves if they’ll stay open and give employees a day off . It has said

“The government cannot interfere in existing contractual arrangements between employers and workers. However, we would expect that many workers will be able to take the day off on the bank holiday.

“We also expect employers to respond sensitively to requests from workers who wish to take the day of the funeral off work.”

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Beauty therapists, The Treatment Rooms in Harrogate are celebrating after winning an award.

The salon on Mayfield Grove won Best Beauty Treatments in the Yorkshire category of the  England’s Business Awards. They now go through to the finals in Birmingham in November.

Celebrating on their Instagram account Alex Smith said:

We couldn’t all be there last night…however I am so proud of my fabulous, talented & hard working team!!

Every one of my team shows so much care & attention to detail with every customer who walks through our door & this goes to show!!

The jubilee weekend may have been one of celebrations for communities but it was a mixed picture for businesses in Harrogate town centre.

The Harrogate Tea Rooms in the Westminster Arcade was among those to say the jubilee did not prove to be a recipe for success as it had its worst ever Saturday, after 10 years in business.

Tony Wilkinson, who owns the business with his wife Carrie, told the Stray Ferret:

“We had a good Friday and the Thursday was OK too. But Saturday was 70% lower than normal.

“We did open on Sunday, which we don’t usually, but it was very quiet.”

Despite support from customers on social media, even the celebratory high tea menu was not enough to draw patrons away from events elsewhere.

Not sure about where all the events were, but for us that was our worst Saturday EVER!!!

— The Harrogate Tea Rooms (@HarrogateTeaRms) June 5, 2022

Around the corner at Baltzersen’s on Oxford Street, Saturday and Sunday also proved to be quiet. However, owner Paul Rawlinson was philosophical:

“We’ve served a lot of guests and hopefully delivered a positive experience for everyone that chose to visit us. We appreciate the ongoing support of families in Harrogate and Wetherby.

“In terms of the business, we saw a hugely increased demand on Thursday and Friday but recorded quietest weekend days of the last six months over the weekend.

“Weather will have been a factor and the end of the school half-term holidays can often lead to a quieter weekends too. The differences largely cancelled each other out so in many ways it was business as usual.”

Read more:

• How the Harrogate district celebrated the jubilee
• Jubilee boom for independent shops in Harrogate district

At food retailer Cook on West Park, trade was also slow across the weekend. However, shop leader Mike Jarvis said the previous few days had been extremely busy as people stocked up ready for the bank holiday.

“We had such a big surge from Monday to Wednesday. Home deliveries were up for us too.

“We do a lot of buffet food and we had coronation chicken and Eton mess parfait – all good things for street parties.”

Working across the company’s shops in Harrogate and Moortown, Mr Jarvis said the picture was similar, as it was at Cook branches around the country.

Harry Gration opens the Little Bird Artisan Market for the Queen’s platinum jubilee in Harrogate’s Valley Gardens

Among those who did very well during the jubilee weekend itself were the traders at Little Bird Artisan Markets, which had events in Knaresborough and in Harrogate’s Valley Gardens. Managing director Jackie Crozier said:

“We are absolutely delighted with how the platinum jubilee celebrations have gone over the weekend. We have delivered seven events over four days including Knaresborough and, of course, Harrogate for three days.

“I have lost count of the amount of traders who have said they have had their best trading day ever.

“This weekend was just what the country needed and especially our artisan traders. It was so wonderful to be part of so many events working alongside local councils.

“As we have our regular artisan market on the first Sunday of the month in Valley Gardens, it was great to see so many of our regular customers returning.”

The weekend was also a success for the Harrogate Bus Company. Partnering with Harrogate BID, it offered free travel on its electric services between the town centre and Jennyfield, Harlow Hill and Bilton.

Managing director Alex Hornby tweeted that passenger numbers were significantly up on previous comparable dates.

⚡️ Amazing news following a busy #PlatinumJubilee in Harrogate: our #JubileeFreeway of free buses on #HarrogateElectrics saw:

⬆️ Thu +25% more customers than May Day
⬆️ Fri +51% v May Day
⬆️ Sat +60% above average of last three Sats
⬆️ Sun +34% above average of last three Suns pic.twitter.com/GGpzk6umGc

— Alex Hornby (@alexhornbybus) June 6, 2022

Matthew Chapman, manager of Harrogate BID which also helped to organise the Jubilee Square events on Montpellier Hill, said:

“I was in town every day of the celebrations and there were certainly plenty of people around.

“Each of four days of the Queen’s Platinum Jubilee celebrations saw thousands of people visit Jubilee Square.

“We deliberately didn’t have any food and drink concessions at Jubilee Square, as we hoped those coming to it would go into town either before, or after, and patronise our pubs, bars and restaurants – which they did!

“The ‘Jubilee Freeway’ brought passengers travelling on electric buses into town for free on Thursday through to Sunday, and the numbers riding these buses was significantly more than for previous bank holidays and the last three weekends.

“We also had street entertainers on three of the four days, which were very well receive, and again gave people another reason to come into town.”

Two appointments at Roecliffe pub

A new chef and general manager have been appointed at the Crown Inn in Roecliffe, near Boroughbridge.

The 16th century coaching inn was bought by the Coastal and Country Inns Group in September 2020 and was subsequently refurbished.

The group has hired chef Paul Murphy, who previously helped to establish the Timble Inn near Otley into a five-star hotel. He also worked with fellow chef Frances Atkins at the Michelin-starred Yorke Arms near Pateley Bridge.

Paul Bennington will also join the team as general manager.

Mr Binnington, who first teamed up with Paul Murphy at the Station Inn in Birstwith, previously ran the Black Lion in Thirsk.

Chris Hannon, managing director of Coastal and Country Inns, said:

“These two appointments are crucially important for the future of the Crown. The two Pauls, who are both very experienced and very talented, are a true dream team. They work brilliantly together.”

Harrogate’s Duchy Hospital sends medical supplies to Ukraine

The Duchy Hospital in Harrogate has worked alongside a UK-based Ukrainian Doctor to deliver more than 110 tonnes of medical supplies to Ukraine.

Working with the Ukrainian doctors’ union and the British Red Cross, the Duchy Hospital has identified the supplies needed by war-hit hospitals.

The Duchy Hospital is one of 53 Circle Health Group hospitals that has stockpiled supplies such as ventilators, crutches, respiratory masks, scrubs, wound kits and operating tables for Ukrainian hospitals.

The latest delivery contained £185,500 of medical equipment loaded on 35 pallets.

Staff and doctors at Duchy Hospital have raised additional funds with a bake sale, food collection and a 12-hour continuous cycle, which have raised more than £2,000.

Artizan café, which opened on Cambridge Road late last year, is set to expand to an upper floor.

The floor was initially used for offices and storage space. Due to increased demand, it will now be opened up to the public as an extended café area.

Artizan International was founded by Suzie Hart MBE in 2013.

Ms. Hart will be behind the design of the second floor, which will include the same tiles, mosaics and artisan textures on the ground floor.

The café was introduced to help people with disabilities learn hospitality skills and get into the job market.

Anna Maria Wilson, part-time manager at Artizan café, said:

“It was always in the plan. We are definitely doing it sooner than was anticipated because there was that increased demand.

“We have been so busy, that we needed the extra space. It is beautiful up there, and we aim for it to be more of a tranquil and relaxed area for people to enjoy.”

Although the official date is not yet known, the second floor should be open in a couple of weeks for customers to enjoy.

Specsavers Harrogate to join CUES scheme

Specsavers Harrogate is joining the Covid-19 Urgent Eye Service (CUES) scheme

Specsavers Harrogate has announced that it will be joining the NHS Covid-19 Urgent Eye Service programme.

Those with urgent eye health issues can visit the store for treatment under the CUES scheme.

The service was launched to reduce pressure on the NHS during the coronavirus pandemic.

Patients with urgent eye issues and in need of treatment will now be able to visit Specsavers Harrogate to have vision checks, which will be covered free-of-charge by the NHS.

Robert May, optometrist director at Specsavers Harrogate, said:

“The Cues scheme has been set up as we have the expertise and equipment in-store to deal with a range of eye-related emergencies.

“We’re seeing around one hundred customers every week through the scheme, which is definitely taking the pressure off the NHS’ services and waiting times.”

You can find out more about the CUES scheme here.

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The 90-room St George Hotel in Harrogate has been sold for the second time in just over a year.

Northern pub company The Inn Collection Group has bought the Edwardian hotel, which is opposite Harrogate Convention Centre, for an undisclosed value.

The hotel re-opened less than a year ago under new owner Bespoke Hotels after previous owner Specialist Leisure Group went into administration with the loss of 2,500 jobs

The hotel, which includes The Swaledale restaurant and six function rooms, will continue trading before undergoing refurbishment this year.

The Inn Collection Group portfolio also includes Dower House Hotel in Knaresborough, Ripon Spa Hotel in Ripon and Dean Court in York.

Sean Donkin, managing director of The Inn Collection Group said:

“The Hotel St George is an exciting acquisition for us as we continue to expand our customer base and imprint in Yorkshire while continuing to roll out our buy and build strategy as an operator.

“We have had Harrogate in our sights for a considerable time while identifying a site that is a fit with our ‘Eat, Drink, Sleep and Explore’ brand.

“We are delighted to have completed on this superb site which will be a tremendous asset for our customers and our portfolio of inns in the best UK locations.”

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Mr Donkin added the hotel was “perfect site for exploring Harrogate and the surrounding Yorkshire Dales”.

Elsewhere in Yorkshire, The Inn Collection Group is redeveloping Northallerton’s former police station into a 32-bedroom pub with rooms called The Northallerton Inn.

The group also owns The Stables at Whitby, The King’s Head Inn at Newton under Roseberry and in October reopened The Black Swan in Helmsley.

Outside Yorkshire, it has sites in Northumberland, the Lake District, County Durham, Tyne & Wear and Lancashire.

A major redevelopment of Harrogate Convention Centre could get underway in October after councillors backed spending £2.8 million of cash reserves to speed up the first phase of works.

Members of Harrogate Borough Council’s cabinet last night agreed to the spend after warnings that the local economy could miss out on up to £14.9 million through cancelled events unless the centre’s studio two gets an upgrade sooner than originally planned.

The works would see the creation of flexible events space for up to 1,200 people, which centre director Paula Lorimer said was the most crucial part of all the plans.

She told last night’s meeting: 

“The convention centre has an auditorium with a capacity of just under 2,000, but it only has breakout space for 560 delegates.

“This in my opinion is one of the biggest reasons why we have not been able to attract some of the larger conferences.

“The studio two package is a game changer for the convention centre – and it is also a crucial part of the redevelopment to rebuild confidence in our venue.”

Read more:

• No final decision on HCC investment until 2022, says council
• Harrogate Convention Centre boss warns big events ‘at risk’ unless £47m refurbishment is accelerated
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If approved by all councillors, a competitive tender process would be launched under the next stage of the studio two works, which could be completed by February 2023.

Overall, the full redevelopment plans could cost up to £47 million and involve three exhibition halls being demolished to make way for a new 5,000 square metre hall and a refurbished auditorium.

The proposals were first revealed last year when the council said the 40-year-old centre was in “critical need” of an upgrade to keep its national appeal and that without investment its maintenance costs could reach £19 million over the next two decades.

A decision on the whole project is expected from councillors in summer.

Centre unable to attract ‘large and lucrative’ events

The studio two works are being accelerated after Ms Lorimer said the centre had been unable to attract “large and lucrative” events due to competition from more modern conference venues elsewhere in the country.

She said events are planned at least 18 months in advance and that without an upgraded studio two, the centre could lose £1.1 million in lettings revenue in the coming years with businesses also missing out on an economic impact of £14.9 million from the venue.

Cllr Richard Cooper, leader of Harrogate Borough Council, said he supported the plans because of the wider economic impact.

He told last night’s meeting: 

“Nearly everybody in the Harrogate district knows somebody or have themselves worked in the hospitality and tourism industry.

“That to me always underlines the critical importance of the convention centre to our local economy.”

Rudding Park in Harrogate has launched a new chef development programme for young people aspiring to become a chef.

The 12-month programme is open to graduates, school leavers and entry-level commis chefs or those simply looking for a career change.

The programme teaches students core and advanced culinary skills to allow them to progress in their career as a chef.

The training will be provided by the hotel’s senior head chefs, the executive chef and consultant chef Stephanie Moon.

Kate Robey, head of learning and development at Rudding Park, said:

“In order for us to thrive as a hospitality business and continue to provide our guests with exceptional experiences, it is crucial we invest in the talent of tomorrow – today.

“Matthew Wilkinson, our executive chef and I approached consultant chef Steph Moon, who has a wealth of experience in tutoring in a number of colleges and is a familiar face on the Yorkshire cookery scene. We are extremely excited to launch the programme and nurture budding chefs so they can fulfil their passions, goals and dreams.”

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The trainees will work full-time and earn £21,870 through the year.

Students will work across all aspects of food production and delivery, spending three months in each of the hotel’s kitchens. Areas such as menu inspiration, planning and costing, butchery and supplier visits and food safety and hygiene are covered.

A Harrogate hospitality business has claimed the government has thrown the industry “under the bus” since the Omicron variant hit the country.

Peter Banks, managing director of Rudding Park Hotel and Spa, said his business had seen £100,000 worth of cancellations due to covid recently.

He blamed mixed messaging from government and called on Chancellor Rishi Sunak to offer more support to hospitality businesses.

Mr Banks told the Stray Ferret:

“The government’s lack of clarity has thrown the hospitality industry under the bus.

“They need to make a decision. They either come out with a clear message, go out or do not go out.

“I’m lucky that I have a wide enough base of business to draw upon, but there will be businesses that will struggle.”

Mr Banks added that most of his cancellations were corporate clients worried about the possibility of spreading covid among their employees.

He echoed calls from other hospitality firms across the country, which have urged Mr Sunak to offer more support, such as an extension to the VAT cut and business rates relief, to help the industry.

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Mr Banks said hospitality firms, especially those in city and town centres, “could do with some assistance”.

Sara Ferguson, chair of Harrogate Business Improvement District and owner of two local restaurants, said cancellation of Christmas parties was having a financial impact on Harrogate’s key hospitality sector.

She said:

“As soon the Prime Minister announced wearing masks in shops and on public transport was mandatory, hospitality industry trade began dropping away. And this was made worse with the work from home message.

“Christmas parties being cancelled at short notice is proving a financial nightmare, particularly as venues will have already ordered in the food and drink, and there’s no one taking these places.

“December is usually boom time for the hospitality trade, and many businesses rely on the takings from this month to see them through the quieter months of January and February.

“Sadly, for many this won’t be the case this year, and I fear that a number of businesses will be forced to close their doors come the new year.”

Ms Ferguson, who owns Sasso and Caffe Marconi, agreed that the industry needed support from Mr Sunak. She said:

“While there is no official lockdown yet, the message from politicians has resulted in the public shutting themselves away, and as a result there definitely needs to be some sort of financial support offered to the hospitality industry.”

David Simister, chief executive of Harrogate District Chamber of Commerce, said:

“Walking through town this lunchtime there were plenty of empty tables in pubs, bard and restaurants.

“Within hours of the Prime Minister announcing we all had to wear facemasks in shops and on buses and trains, businesses started cancelling their staff Christmas parties at hotels. And that is continuing at a pace.

“However, it’s not just the venues themselves who have lost vital revenue from food and drink sales, it’s the suppliers and staff who are out of pocket too.

“And come January, when ‘bounce back’ loans start to be repaid, I think we could see a lot of businesses in real trouble.

“The health of the economy is in a critical condition, and there needs to be some form of emergency financial aid for these businesses who are suffering through to no fault of their own.”

Chancellor urged to support hospitality

Yesterday, the chancellor cut short a trip to California after holding talks with hospitality firms via video link.

Mr Sunak has been under growing pressure to come up with support for hospitality as record covid numbers hammer takings.

Previous support offered to businesses, such as furlough, has already ended, while a 12.5% VAT cut is set to finish in March.

UK Hospitality, which represents firms across the country, has also called for business rates in the first quarter of 2022 to be deferred.

The government has not placed any restrictions on hospitality firms amid rising covid cases. However, Prime Minister Boris Johnson urged people on Wednesday to “think carefully” before socialising.

A cafe in Harrogate has been forced to close its doors temporarily due a shortage of staff.

Staff at Caffé Nero, on the corner of Cambridge Street and Station Parade, posted a notice in the door this morning to explain why it would not be opening.

This closure highlights the ongoing recruitment crisis in the hospitality sector, which has forced many restaurants and cafes to reduce services.

The Stray Ferret asked the head office of Caffé Nero when the site would reopen. A spokesperson said it would be open “as soon as possible.”

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Meanwhile the notice in the door points customers to the second Caffé Nero site in town, which is a short walk away on Cambridge Crescent.

A spokesperson for Caffé Nero said:

“The store you’re referring to is only temporarily closed due to staff availability and will reopen as soon as possible.

“The larger store two minutes away at Cambridge Crescent is open as usual and trading normally.”

All week, the Stray Ferret has been reporting on the reasons behind the jobs crisis facing hospitality venues in Harrogate — from low pay, to high housing costs and Brexit.

Today we spoke to two business owners about how the sector can move forward and attract staff. Both said that it’s not as easy as just offering more money.

Kim Wilson owns guesthouses The Camberley and The Lodge on Kings Road and is the chair of guesthouse association,  Accommodation Harrogate.

She said it annoys her when people suggest hospitality venues should simply increase wages to attract staff when covid has significantly increased her business costs.

“Hospitality is under pressure to be cheaper and cheaper. My laundry has just gone up by 15%. Everything is going up and customers want to pay less and less.”

Kim Wilson

With a largely female team of housekeepers, Ms Wilson said the biggest thing the government could do to help her is provide childcare to mums.

“Short of providing free chlldcare here, it’s not worth me paying them £9 an hour for them to pay £8 on childcare. That’s the problem.”

She also said changing attitudes mean some young people no longer want to work.

“Students used to want work over summer whilst they were home from university but their attitude now is sad. It’s: ‘we’re so much in debt already, we’ve given up caring, another £2,000 doesn’t really matter when I owe £40,000’.”

Read more from our series: 

• “I couldn’t do it for life” – the jobs crisis in Harrogate’s hospitality venues
• Are Harrogate’s high housing costs to blame for the hospitality recruitment crisis?
• Is Brexit to blame for Harrogate’s hospitality jobs crisis?

Paul Kinsey owns the Viper Rooms and said the nightclub has been relatively unscathed by the crisis, compared to hotels, pubs and restaurants.

He said he pays more money per hour to staff than bars and restaurants to give them an edge.

“We’ve always paid more than pubs and bars.

“We recognised fairly early on it was going to be a competitive market. People have choices.”

Hiring staff is one thing but retaining them can be another. Mr Kinsey said it’s not enough to simply offer more money.

“We’ve done research on a number of occasions that asks staff why they come to work and money has always been second or third.

“Top of list is the way they are treated by their boss. It’s as simple as that. That distinguishes us from some of the larger operators in town where it can be anonymous.”

Paul Kinsey

Harrogate BID recently organised a meeting with Harrogate District Chamber of Commerce, HBC, Harrogate College, and figures in the town’s hospitality industry to discuss how to encourage more people to look at hospitality as a real career option.

Mr Kinsey added:

“We’ve got one member of staff who trained as a paramedic but he wants to work in hospitality because he enjoys it. It’s being clear to people that there’s a career to be had. You don’t have to have a qualification, you have to work hard and be honest.

“They can also rise to a position of management a lot younger than in a retail job. If you’re good enough you’re old enough.”