New chamber president ready to reinvigorate Harrogate business scene

The new president of a business organisation celebrating its 125th anniversary said she hopes her term will be an opportunity for progress.  

Sue Kramer is set to begin her two-year term at the helm of Harrogate District Chamber of Commerce at its AGM tonight. 

It will also mark the milestone anniversary with a celebration at Roosters taproom on Hornbeam Park, which Mrs Kramer said will be an opportunity to celebrate its long history. 

Once the celebrations are over, Mrs Kramer is clear that her focus will be on the future. Her priorities include making more use of technology to keep businesses engaged and to canvas their views so they can be represented to local authorities. 

“I’m looking forward to helping with working smart and being aware of moving with the times and keeping our finger on the pulse for everything. 

“One thing I’m really aware of is that we have to bring about more sustainability. I want to embed sustainability into the chamber and its members. If we could all just do a little bit, it would help.” 

Change can often be controversial in Harrogate – something Mrs Kramer, who runs a jewellery shop in the town centre with husband Stephen, knows only too well. 

Proposals to reduce car use and encourage walking and cycling through changes in road layout, such as the £10.9m Station Gateway scheme, have drawn extensive criticism from retailers over recent months.

Plans to revamp Station Parade and James Street have proved controversial

Mrs Kramer said it was tricky to strike a balance between the importance of having more environmentally friendly measures and the need to support struggling town centre businesses. However, she said, there was nothing wrong with sharing views and debating the merits of proposals in order to ensure the right solution was reached. 

“I think when these things occur, they have got to be looked at calmly and rationally and then come up with valid points for and against.

“It’s not one-size-fits-all. They are all very important and have to be viewed on their own merits. 

“I don’t see the point of antagonising people. We have all got one common goal for the benefit of Harrogate.

“We should all work together. We may not always agree, but we can put that across diplomatically.” 

For Mrs Kramer, working for the benefit of Harrogate comes naturally. She moved here as a child and attended local schools, as have her two children, now in their 20s. 

Her early career was in recruitment and she ran an agency, with large national firms among its clients. Now, having run Crown Jewellers with her husband for more than two decades, she feels she can bring the perspectives of different businesses to her term as chamber president, with support from an active management committee representing a wide range of sectors.

David Simister, who has been named as the new chief executive of Harrogate District Chamber of Commerce.Outgoing president Martin Gerrard, right, with chamber chief executive David Simister.

She is naturally a ‘do-er’: over the last few years, she has brought the shops on Commercial Street together to raise the area’s profile. She has persuaded the BID and Harrogate Borough Council to invest in improving the street too. 

As the structure of local government changes over the coming year, Mrs Kramer says she will use her contacts and skills to ensure local businesses continue to have their voices heard.

“We will be building very strong relationships with North Yorkshire Council. Harrogate is going to need to step up and be very visible.

“We won’t be overlooked, but we have got to make sure we have got a strong voice.” 

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Unlike pure networking groups, the chamber often has the ear of decision-makers – its upcoming programme includes a visit from the Police, Fire and Crime Commissioner, and senior councillors and officers regularly share their plans with members at the monthly meetings. 

As the difficulties of covid are gradually left behind, Mrs Kramer said there is a huge opportunity ahead for the 125-year-old chamber to evolve. 

“It’s like spring: everything is shooting up and growing and coming back to life. It’s really exciting. Getting the members back to meetings is brilliant. We’ve got a good programme of meetings, relevant, informative and fun – we’re really moving forward. 

“It’s a bit daunting [becoming president], but I’m really looking forward to it. Now we’re out of covid, there’s real scope to go a little bit further.” 

Soaring energy bills a ‘kick in the teeth’, say Harrogate business owners

Harrogate business owners say soaring energy bills are a “kick in the teeth” in the wake of the pandemic.

They are calling for more government support, however they say they “are not holding their breath”, after receiving little help over the last two years.

And there are fears that it will be the final nail in the coffin for some, with the price hike affecting every business – from big to small.

Bills have doubled

Andy Preston, co-owner of F45 Harrogate gym on Albert Street, said it had just received its electricity bill and the amount had doubled.

He said:

“At the end of the day it adds an extra financial burden on the business that we have no control over realistically. It’s an extra overhead that we don’t really need.

“There’s nothing we can do, because it’s the world as it is right now. However, we are getting stung by it.

“It’s just another kick in the teeth after everything we have had to deal with over the last two years. We didn’t get much financial help during the pandemic. The government needs to step up and help businesses now.”

F45 Harrogate owners Andy Preston, left, and Matt Goodall.

Across the road at Thug Sandwich Co, owner Daniel Bell said he was waiting to find out just how much it was going to impact his business.

He said:

“I’ll have to tighten up in other areas. I’ll have to make sacrifices in my personal life – not pay myself as much. I’ve just put my prices up at the beginning of the year anyway, which is something I fought for three years.

“I can’t do that again because then I’m not competitive anymore. So it’s just going to affect my personal life more than anything.

“It’s just another thing to deal with after covid. I definitely wouldn’t hold my breath for any government support. Especially with the amount we got over the covid period. It just seems we are borrowing from Peter to pay Paul. It has got to come from somewhere.”

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Extra blow for hospitality

Brett Lee, director and executive chef at Italian restaurant Stuzzi Harrogate, on King’s Road, agrees that it is an extra blow for the hospitality industry.

He said many restaurants have had to put up their prices already due to a large increase in food and import costs caused by a combination of Brexit and the ongoing effects of the pandemic.

Mr Lee, who also owns Stuzzi Leeds, said:

“It feels like another big obstacle on the road to recovery.

“Every household in the country will now be reviewing how they are spending money due to the rise in energy costs. This may push people to only visit their favourite restaurants once a month instead of a more frequent affair.

“It also means people have less disposal cash to spend in different sectors like retail. This doesn’t help our struggling high streets either and could also have a dangerous effect on restaurant lunch trade across the country.

“But we can’t take a negative approach, we must continue to adapt to the circumstances given to us, work hard, be creative and use our initiative.”

Brett Lee, director of Stuzzi Harrogate.

An ‘unwelcome burden’

Sue Kramer, owner of Crown Jewellers and head of the Commercial Street Retailers Group, described the situation as “worrying”.

She said:

“Whilst many of our shops may be small on Commercial Street, the financial impact of the energy crisis will undoubtedly affect every business – from the smallest up.

“The worrying part is that we have little control over what is going to happen, and basically have to accept whatever is thrown at us. Clearly having endured the uncertainty of covid for the last two years, this is an extra and most unwelcome burden.”

Sue Kramer, owner of Crown Jewellers and head of the Commercial Street Retailers Group.

The price hike comes after the energy regulator, Ofgem, lifted the maximum rate that suppliers can charge for an average duel-fuel energy tariff by £693 — an increase of 54 per cent.

This is to reflect the fourfold increase in energy market prices over the last year.

Harrogate shoppers donate chocolate to people in need at Xmas

Harrogate shoppers have responded generously to a plea to donate chocolate this Christmas for people struggling to make ends meet.

Commercial Street Retailers Group is working with Harrogate District Foodbank on the initiative, which runs until December 15.

People can drop-off chocolate at four shops on Commercial Street: Foxy Antiques and Interiors, the Harrogate Town shop, Lilly’s Bistro and Cafe and White Rose Sewing.

The food bank had said it was overwhelmed by demand for help this Christmas and although it had received many donations of staple products, such as tinned food, some chocolate would add a touch of luxury to seasonal food parcels.

Sue Kramer, of Crown Jewellers on Commercial Street and head of the retailers group, said a previous article on the Stray Ferret has generated a huge response.

“it’s going really well so far — Sue from Lilly’s has dropped off the first batch of chocolates and Harrogate Foodbank were both shocked and delighted with how much there was.

“It’s so heartwarming to know that even with everything everyone has been through with covid there is still genuine kindness and compassion in Harrogate for those less fortunate.

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Chocolate donations wanted for Harrogate district people in need this Christmas

Harrogate shoppers are being urged to donate chocolate in the next fortnight to brighten up Christmas for people struggling to make ends meet.

Commercial Street Retailers Group is working with Harrogate District Foodbank on the initiative.

Sue Kramer, of Crown Jewellers on Commercial Street and head of the retailers group, said:

“The foodbank told us that they are absolutely overwhelmed with families needing help at the moment. They also said that the one thing they are short of is chocolate: boxes of chocolate biscuits, selection boxes etc, which are classed as more “luxury” items. It’s incredibly sad to think of families not having chocolate, which many people would not regard as luxury, at Christmas.

“We have decided to become the ‘sweetest street’ in Harrogate and from December 1 to 15 we will have festive drop-off points on the street so that people can drop off anything chocolatey.”

People can donate chocolate at four shops on Commercial Street: Foxy Antiques and Interiors, the Harrogate Town shop, Lilly’s Bistro and Cafe and White Rose Sewing.

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The retailers group has come up with various initiatives recently to promote Commercial Street’s array of independent shops and to support the community.

It worked with the charity Disability Action Yorkshire to make it more accessible to people with disabilities and held a dog friendly day.

Ms Kramer said:

“We are always trying to do new and innovative things on Commercial Street. We are also getting bespoke Christmassy bunting made by a local company, Flying Colours in Knaresborough.

“Our street is going to look fantastic and will have a real Christmas community spirit — after all it is the season of goodwill unto others.”