Liquidators appointed for Ripon and Harrogate care companyCouncil celebrates the CQC’s new rating for its adult social care servicesCQC gives verdict on Harrogate supported living providerHarrogate and Ripon care provider ‘requires improvement’, report findsConcern over staffing levels and medicine handling at Harrogate care homeIncreasing number of adults need drug support in North Yorkshire

The number of adults with substance abuse problems is increasing in North Yorkshire, according to a report.

It comes as North Yorkshire Council is set to extend the contract for its specialist drug and alcohol support service North Yorkshire Horizons for another five years.

North Yorkshire Horizons was launched in October 2014 with a £3.6m annual contract awarded to charity Humankind to provide the service, which is rated outstanding by regulator the Care Quality Commission.

It has specialist hubs in Harrogate, Skipton, Selby, Scarborough and Northallerton where people can get advice on drugs or alcohol, receive health treatment and take part in therapy sessions.

Since it was set up, the report says North Yorkshire Horizons has “significantly increased” the numbers of people engaging with the service. As of June 2023, there are 2,500 people taking part in treatment.

The number of people seeking support for drugs other than opiates has also increased by 50%.

North Yorkshire Horizons is largely funded through a government grant but the report warns that drug and alcohol services are more expensive to deliver than they were before the covid pandemic, due to cost-of-living rises and inflation.

It also says there is an “unmet need” and “increasing profile” of people who experience substance use in the county.

An independent review of drugs led by Dame Carol Black in 2021 warned that investment in drug and alcohol services has reduced significantly over the last decade nationally.

In response, central government has increased spending for local authority-led treatment with North Yorkshire Council receiving an additional £1.4m funding. Another £1m is expected in 2024/25.

The contract with Humankind is set to be extended by Cllr Michael Harrison, Conservative executive member for health and adult services, at a meeting tomorrow.

The report says:

“Evidence shows that drug and alcohol substance use treatment services are cost effective to the public purse, and clinically effective in terms of outcome for the individual.

“Investing in substance use services not only helps to save lives, but also substantially reduces the economic and social costs of harms associated with harmful patterns of substance use.”

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Business Breakfast: NEOM appoints new CEO

NEOM, the home fragrance brand that has grown to international prominence from its Harrogate HQ, has appointed a new chief executive.

Isabel Malbois, who was previously managing director at the company, takes over from co-founder Oliver Mennell, who will stay on as non-executive chair. Fellow co-founder Nicola Elliott remains as creative director.

Isabel joined NEOM – whose name comes from its founders’ initials – as global commercial director in 2021, after successful stints at L’Oréal, Urban Decay and Giorgio Armani. She said:

“I’ve thoroughly loved working closely with Nicola and Oliver and the passionate and smart NEOM team over the past two years and I’m super excited about my new role as CEO. NEOM is a very much-loved wellbeing brand.

She added:

“I look forward to continuing to stand shoulder-to-shoulder with Nicola day to day and having Oliver close to the business in his new role as chair to keep driving the company onwards and upwards.”

Oliver Mennell and Nicola Elliott founded NEOM in 2005, launching a range of natural fragrances designed to improve sleep, lower stress, boost energy and lift mood. Within a few years, their products had been adopted by celebrities including Gwyneth Paltrow, Sienna Miller and Kate Moss.

Now based at Hornbeam Park, it has achieved B Corp certification – an internationally recognised standard for sustainability – and in its last annual accounts recorded post-tax profits of over £3 million.

Hospital rated ‘good’ by CQC

A mental health hospital in Harrogate has been praised for the “outstanding” caring nature of its staff by inspectors from the Care Quality Commission.

The regulator’s report on Cygnet Hospital Harrogate praised the high standard of care offered at the service and highlighted many areas of positive practice, saying the hospital had embedded a “person-centred” culture.

The service, on Ripon Road, is part of the Cygnet Health Care division, and offers a care service for men and women suffering with acute mental health.

The inspection, which took place in August, looked at all key lines of enquiry: safety, care, responsiveness, leadership and effectiveness. The service was awarded a Good rating overall, with Outstanding in the Caring domain.

Hospital manager Gavin Clark said:

“We’re all absolutely delighted with a good overall from the recent inspection, but to get an outstanding in the Caring domain was the cherry on top.

“That the report recognises the contribution of multiple departments in this – and not just clinical teams – felt a real validation of the entire staff group’s efforts. I feel so proud of everyone and would like to thank all of my staff for their hard work and dedication towards providing high-quality, compassionate care.”

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Business Breakfast: Yorkshire and Humber see growth in foreign investment

Staff well-being and culture have rapidly risen up the priority list for many employers.  At the next Stray Ferret Business Club  we’ll hear from award winning employer, LCF Law, on how organisations can ensure their teams are productive and happy. 

The lunch event is lunch at Manahatta, on June 29th at 12.30pm. Get your tickets by clicking or tapping here.

Yorkshire and the Humber attracted fifty one foreign investment projects last year, up from a total of 40 in 2021, according to consultancy firm Ernst & Young.

EY’s ‘attractiveness survey’ showed the region was the UK’s sixth-best performing. Its share of UK FDI projects increased to 5.5% from 4.0%, despite the UK seeing a 6% fall in project numbers.

The survey analyses the attractiveness of a particular region or country as an investment destination. It is designed to help businesses make investment decisions and governments remove barriers to growth.

The region’s strong performance was driven by growth in key sectors, including machinery and equipment, utility supply, and health and social work. sales and business services, manufacturing and logistics.

Stephen Church, EY’s North Market Leader, said:

“Amid a strong year for the North on FDI, Yorkshire and the Humber’s results stand out as exceptional. After a few years of falling project numbers, it’s very encouraging to see the region deliver a significant increase in projects and a strong performance on investment attractiveness relative to the rest of the UK. A positive performance on FDI-supported jobs in 2022 suggests Yorkshire has been able to do well not just on project volume, but on project value too.

“With sustainability and climate change high on investors’ agendas, clean technology is an increasingly important investment focus, providing the UK with the opportunity to play to its regional strengths. Expertise in manufacturing and utilities – key sectors here in Yorkshire – will be crucial to any efforts by the UK to establish itself as a place where clean technology is not just deployed, but also developed and built too.”

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Vida Court, the third care home of Harrogate-based specialist dementia care provider Vida Healthcare, has been rated as Outstanding by the Care Quality Commission (CQC).

All of Vida’s three specialist care homes have now been awarded an Outstanding rating.

The inspection highlighted the exceptional dementia care that is provided. Staff’s exceptional creativity when following best practice guidance was applauded. Person-centred care is prevalent throughout the service, and this includes how people wish to be cared for at the end of their lives and approaching difficult conversations.

Sharon Oldfield, Vida Court Home Manager at Vida Healthcare, said:

“We are extremely proud of the Vida Court team. It is a privilege to work with people who are so focused on enriching residents’ lives and providing the highest quality of care. We are delighted that our inclusive and open working environment, alongside the hard work and creativity of our team has been recognised by the CQC.

“We are committed to developing, promoting and implementing innovative methods of care to deliver an outstanding service to our residents”.

James Rycroft, Managing Director at Vida Healthcare, commented:

“The commitment of the team at Vida Court, highlighted in the inspection report, is what makes our service outstanding. Securing an Outstanding rating for all of our care homes is an incredible achievement, and really sets us apart from other care home operators in the UK. Our staff are our greatest asset and I would like to thank them all for their dedication. “

Vida Court has recently opened a specialist unit to support people living with Huntington’s disease.

Staff at Vida Court celebrate the homes CQC Outstanding status

Managers appointed at Harrogate care home after ‘requires improvement’ rating

A care home in Harrogate has appointed a new registered manager and a regional manager following a recent “requires improvement” rating.

The Care Quality Commission found the leadership at Avon Lodge, on Harlow Moor Drive, to be “inadequate”, with “widespread and significant shortfalls” in a report published last week.

Following a two-day inspection in February, the care home was downgraded from its previous “good”. Three key areas were assessed, asking if the service was safe, effective, and well-led, but only safety and effect were found to be “good”.

The managers were appointed in response to the report.

A spokesperson for Milewood Healthcare, which runs Avon Lodge, said:

“We have taken prompt action to remedy the issues identified by the CQC at the February inspection, working closely with both North Yorkshire County Council and the regulator to address concerns raised.

“We are confident the required changes are now embedded into practice and all necessary improvements are demonstrably in place.

“Milewood Healthcare is committed to delivering the best positive outcomes for all our service users.”

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Critical report finds ‘significant shortfalls’ at Harrogate care home

A care home in Harrogate has been found to have “widespread and significant shortfalls in leadership” in a highly critical inspection report.

Avon Lodge on Harlow Moor Drive was rated ‘requires improvement’ by the Care Quality Commission, while its leadership was found to be ‘inadequate’ in a report published this week.

In the report, which followed an unannounced two-day inspection in February, inspectors downgraded Avon Lodge from its previous ‘good’ rating and said:

“The inspection was prompted in part due to concerns received about the quality of care being provided to people. A decision was made for us to inspect and examine those risks… We have found evidence that the provider needs to make improvements…

“The provider acknowledged the shortfalls found during this inspection. They took some action following the first day of inspection to begin to address some of the shortfalls found regarding the environment and fire safety.

“The overall rating for the service has changed from ‘good’ to ‘requires improvement’ based on the findings of this inspection.”

The inspection assessed three key areas, asking if the service was safe, effective, and well-led. The latter was rated ‘inadequate;, while the other two were ‘good’.

The areas of ‘caring’ and ‘responsive’ were not assessed during the inspection and are still rated ‘good’, having last been assessed in 2019.

In their latest visit, inspectors found there were multiple breaches of regulations relating to administering medicine, reporting concerns about safeguarding, and carrying out risk assessments. They concluded:

“Some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.”

Personal care needs

Avon Lodge cares for adults with personal care needs, including some with mental health issues, learning disabilities and autism. It has space for up to 12 people and 11 were resident when the inspection took place.

At that time, the home was being run by a temporary manager, after its registered manager had left the post. A permanent replacement was being recruited, the report said.

Looking at the leadership of the care home, the inspectors said:

“There were widespread and significant shortfalls in service leadership. Leaders and the culture they created did not assure the delivery of high-quality care.”

They added:

“There had been no recent engagement with people or their relatives to gather their views on the service. All the relatives we spoke with told us they had not received a questionnaire or been asked for their views. One relative told us, ‘Not for a long while, we got invited to a meeting once that was cancelled.’

“Professional visits to the home or people’s visit to healthcare professionals were not recorded effectively therefore there was no oversight of this contact.”

Inspectors also looked at the way the Mental Capacity Act was used. It is designed to ensure people are allowed to make their own decisions where possible, and when they are not able to do so that the decisions made are in their best interests.

They found there was inadequate record-keeping relating to its use and decisions made for people who were unable to consent.

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Inspectors also found the environment of the care home was not always supportive of its residents.

They reported it was often loud and led to them being woken up, while some communal areas were out of use, and some soft furnishings to make it more homely, such as curtains, were missing.

There was poor record-keeping relating to residents’ allergies and family members said the meals provided at the home were not varied enough.

Inspectors made several recommendations in the report of ways in which Avon Lodge should be improved. They also said:

“The provider agreed with the shortfalls found during inspection and took some immediate action.

“The provider took on board the inspection feedback and discussed plans of how they would communicate with people and relatives about the inspection findings and action they were going to take as a result.”

The Stray Ferret contacted Avon Lodge and its owner, Care Network Solutions Ltd, to ask for a response to the report. However, we had not received a reply by the time of publication.