Harrogate hospital paid consultants £82,000 to investigate bullying

Harrogate and District NHS Foundation Trust has paid consultants £82,000 to investigate concerns of a “culture of bullying” within the organisation.

Deloitte was commissioned for £30,000 to examine concerns about leadership and culture at the trust and Harrogate Integrated Facilities, a a wholly-owned subsidiary that supplies services to Harrogate District Hospital and community services.

A 2018 national NHS staff survey, a British Medical Association member survey and the trust’s own ‘fair and just culture’ diagnostic had triggered concerns.

After it found issues in some areas of the service, the trust commissioned Deloitte for a further £52,000 to undertake a detailed review of leadership and recruitment practices at HIF which was published at a trust board meeting in June 2020.

Deloitte’s report said some staff described the culture at HIF as “toxic”. It cited cases of people being ignored or ostracised, belongings defaced with offensive graffiti and people’s lockers and equipment being glued.

£82,000 culture review

The initial review included interviews with 52 members of staff and 63 surveys. It found “widespread concerns” over bullying, leadership and poor recruitment practice at HIF.

The report said a “significant number” of those interviewed explicitly stated that bullying was taking place or described events that could be labeled as such. It added some of the reports were dismissed as “banter”.

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Deloitte also found that the approach to recruitment at HIF “did not demonstrate good practice” and recommended a thorough review of its policies.

As a result, the trust launched a formal investigations into the findings.

Trust ‘confident’ it has addressed report findings

The Stray Ferret asked the trust how it had addressed poor recruitment at HIF and whether any staff members were disciplined as a result of the investigation.

The trust said it was confident its recruitment policy complied with company policy and that it had addressed Deloitte’s findings.

Steve Russell, chief executive of HDFT, said:

“In 2018, we conducted a staff survey which showed that whilst staff at both HDFT and our subsidiary company Harrogate Integrated Facilities generally had positive experiences, there were some experiences that were not in line with the trust’s values.

“We felt that a more detailed assessment of culture at HDFT and HIF was required to help us to understand the issues. It was important that the assessment was independent, objective and avoided conflicts of interest to ensure we had an accurate picture of what we were doing well, but more importantly what we needed to improve on.

“Deloitte was commissioned at an initial cost of £30,000 to undertake the assessment. This revealed a number of issues that needed to be addressed in a small number of services, and we decided therefore to commission a second piece of work from Deloitte at a cost of £52,000, which explored in much greater detail the areas of concern that had been identified.

“The concerns have been treated as a matter of priority. An investigation into the issues identified within our radiology department was undertaken by two experienced people who were independent of the trust and each other. Their finding and recommendations have been used to improve the environment for our staff.

“A formal investigation into allegations and harassment in estates and HIF was undertaken by colleagues within the trust. A capacity and capability review of leadership in HIF was also conducted by an independent, experienced NHS director of estates and facilities. This review has led to changes within the company. We are confident that recruitment practices now comply with the company’s policy.

“There are a number of other changes we have made in line with the plan we published at the time of the Deloitte review to improve the experience of colleagues who work here and this work will continue.”

National Trust staff ‘bullied’ after Brimham Rocks TikTok video goes viral

The National Trust has said staff at Brimham Rocks have been subjected to bullying and harassment after a TikTok mobile DJ labelled them as “Karens” in his latest video.

DJ Zach Sabri, better known online as SUAT, claims he is “just trying to make the world dance” by blasting out rave music in unusual places.

But his latest stunt at Brimham Rocks, near Pateley Bridge, drew complaints from visitors that he was being too loud and that he was filming without permission.

National Trust staff approached the TikTok star and asked if he had permission to film there. He did not, so they asked him to leave.

He filmed the exchange with staff and included it in his TikTok video, which has now been viewed more than two million times.

In the video caption SUAT claimed: “Karen never lets me rock climb.”

‘Karen’ is used a derogatory term online to describe a woman deemed to be entitled or demanding.

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A National Trust spokesperson said:

“Visitors are very welcome to take photographs and videos of the outdoor places we care for. There’s no additional charge for personal photography.

“We do ask that anyone looking to use photographs or videos for commercial use seek permission beforehand. If approved, any associated fees are used for vital conservation work to care for places featured.

“Permission is also required before filming or photographing National Trust staff and volunteers, who have a right to privacy.

“When filming at Brimham Rocks, DJ Suat was approached by staff who wanted to act on behalf of other visitors. They had received a number of complaints on the day about the noise.

“Unfortunately, as a result of this particular video, staff and their families have since been subjected to harassment and bullying, online and in person, for which we are supporting them.”

St Aidan’s ‘inadequate’ rating prompts debate over its handling of bullying

The release of Ofsted‘s report giving St Aidan’s an ‘inadequate’ rating prompted heavy debate on social media with some agreeing the school needed to improve and others defending it.

The inspection led the Harrogate high school to drop from ‘outstanding’, which it received at its previous inspection in 2006, to the lowest of four possible ratings.

Parents, locals and former students took to social media to give their views on the report’s findings.

Claims bullying wasn’t dealt with proactively 

One comment that was raised by multiple people was bullying at the school, some claimed it often wasn’t dealt with effectively.

One former student, Caitlin Nicole Chang, attended the school between 2004-2011 and said:

“Whilst I am saddened to learn St Aiden’s has been rated inadequate, I was not surprised that the school was let down by its safeguarding measures.

“I was severely bullied and racially abused by one girl whilst at St Aiden’s. When I reported this to the head of year, she got banned from our form room, however the school continued to put me in the same classes as her for a large majority of my subjects. Where was the safeguarding there? Unfortunately, the bullying did not stop, I called her a racist. The head of year said “you can’t just go around accusing people of racism”. Here I was, a young girl, crying for being racially abused, and getting told off for calling the girl who was racist towards me, a racist. I believe if I went to the headteacher, something would have been done.”

This was echoed by another former student, Max Prudames, he said:

“I’m not surprised by St Aidans Ofsted report. Many of my friends and I dealt with bullying during our entire time there and nothing was done about it. It also felt like since many of the bullies took part in representing the school in sports, nothing was done against them since it was ruin the schools image.”

In the report, released yesterday, Ofsted said all pupils inspectors spoke to said bullying was dealt with but on a survey some parents and pupils disagreed.

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A “fantastic school”

However, not all people agreed with the ‘inadequate’ rating. Josephine Mary said the rating would not stop her sending her child to school there:

“The school is a calm, safe and supportive place. They have great support for those with extra needs and have massively supported deaf children in the past. I believe that as Ofsted haven’t been for many years nearly 15 years that the school has had not as much practice in keeping up with records and with the Ofsted requirements.”

Mo Burn agreed adding her granddaughter was enjoying her time at St Aidans:

“My granddaughter has been doing her A-Levels at this school and I think it is a fantastic school. Every school has its faults and problems. She has had fantastic results and the support, care and understanding she has had from her teachers was first class.”

Homes England accused of ‘bullying’ tactics over 200 homes at Pannal Ash

The government’s housing agency has been accused of using “bullying” tactics over controversial plans for up to 200 homes at a former police training base in Harrogate.

Homes England was granted approval for the Pannal Ash site at a meeting on Tuesday when it emerged the body had written to senior officials at Harrogate Borough Council claiming the authority acted “unlawfully” when it delayed a decision on the plans in June.

The delay was taken after questions were raised over the West Harrogate Parameters Plan – a long-delayed document on infrastructure needs for the up to 4,000 new homes set to be built in the west of the district.

Members of the council’s planning committee had hoped for a further delay on Tuesday to allow time for the parameters plan to be completed, however, they claimed they were “bullied” into approving the homes due a “threat” of legal action.

David Stephenson, senior planning manager at Homes England, said while launching a costly appeal against the council was an “absolute last resort” for the body, it was a route it was willing to take.

He told yesterday’s meeting:

“We are trying to work with officers and have been doing so for a number of months to avoid an appeal – something Homes England does not want to do.

“But if this is deferred then unfortunately we will have very little options going forward.”

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The former police site on Yew Tree Lane (pictured below) was used as a base to train more than 1,200 officers a year before it closed in 2011.

The latest plans from Homes England include the conversion of several former police buildings into 16 homes and the construction of 184 new properties, while proposals for a sports pitch have been scrapped.

Councillor Pat Marsh, leader of the Liberal Democrats, said a decision on whether the scheme should go ahead should not be taken until work on the parameters plan is completed as expected in February.

‘Grossly damaging accusation’

“We are talking two months here to make sure what is done on this site is right.

“I’m very saddened Homes England thinks it is right to bully us into this decision, because that is what is on the cards today – ‘approve it or we will appeal’.”

Councillor Jim Clark, a Conservative who represents Harrogate Harlow, also accused the body of having a “bullying attitude” and said its claim that the council acted “unlawfully” was a “grossly damaging accusation”.

The west side of Harrogate currently finds itself with around a quarter of the entire housing allocations in the Harrogate district Local Plan 2014-35, which outlines where development can take place.

This equates to around 3,500 to 4,000 new houses and residents are worried how the area’s schools, roads and health services are going to cope with this population increase.

Rene Dziabas, chairman of Harlow and Pannal Ash Residents Association, said he believed a precedent had been set for further housing in the area as the police site was allocated for 163 homes in the Local Plan, but has now gained approval for up to 200.
He said:

“We are strongly opposed to this near 25% uplift in housing numbers.

“We are also worried about the precedent this sets, the impacts that will arise and we ask – what is the point of the Local Plan?”

Abuse allegations at Harrogate Army Foundation College raised in House of Lords

Allegations of bullying and abuse at Harrogate’s Army Foundation College were raised in the House of Lords this week.

The college on Pennypot Lane recruits about 1,500 young men and women each year. It is the only British Army establishment that delivers military training to soldiers under the age of 18.

The issue of how the soldiers are treated by staff and instructors at the AFC has been back in the spotlight this month.

A female instructor at the college was demoted after being convicted of punching teenage soldiers and three parents also called for the college to be closed after claiming their children were abused.

A letter from the parents to Ofsted said that there had been 60 complaints from parents or trainees about the way 16 and 17-year-old soldiers were treated at the AFC between 2014 and 2020. These complaints included allegations of assault and battery.

Speaking in the Lords during a debate on the Armed Forces Bill, Lord Browne of Layton said that the scale of complaints from parents make him want to “reconsider many of the things said in support of AFC Harrogate and what it was actually doing with these young people.”

He added:

“My suspicion is that this issue will not go away—that, like many issues over the last 10 years that have become apparent about institutions, it will be a slow burner but eventually much more will come out.

“History tends to suggest that there is something there that needs to be investigated.”

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The college was recently rated ‘outstanding’ by Ofsted. It gave positive feedback on safeguarding at the college saying it investigated incidents thoroughly and made necessary improvements.

In response to Lord Layton, Baroness Goldie, who is a minister at the Ministry of Defence, defended the college and said it has been doing “a very good job”.

“I, on behalf of the MoD, think that this is a good system for young people aged between 16 and 18. It serves them well and is good for the Armed Forces.

“I totally understand the natural interests in issues of governance, well-being and welfare where this training is provided. I absolutely accept that and it is right and proper, but it would be quite wrong to cast this college in a negative light.

“The evidence is that it has been doing a very good job and a lot of young people have benefited as a result of their attendance at it.”

A British Army spokesman told the Stray Ferret:

“We have very strong duty of care and safeguarding mechanisms at AFC (Harrogate) to ensure Junior Soldiers have the right support structures.  This includes multiple methods of accessing welfare support, including confidential support lines.

“We take every incident seriously and will refer an allegation to the RMP for investigation. We also have a Ministry of Defence Police Officer based at AFC (Harrogate) to assist in education and investigation.”

Harrogate council staff review highlights bullying and harassment claims

Staff have made allegations of bullying, harassment and undermining at Harrogate Borough Council.

As part of an ongoing review into pay at the authority, some staff responded to a survey with claims that their bosses “work together to threaten” and “get what they want” from more junior colleagues.

One member of staff said in a report that the council “bullies and harasses its staff regularly,” adding:

“I have been on the receiving end of this – the lies, being made to feel incompetent, being bullied and harassed on returning to work.

“Harrogate Borough Council needs to take a long hard look at itself.”

Reacting to the allegations, David Houlgate, secretary of the trade union Unison Harrogate, which represents council workers, said the claims were “not a surprise”. But he added he did not believe there was a “culture” of bullying at the authority:

“The council is a large employer with over 1,000 staff. It is sadly inevitable that bullying behaviour will and does occur.

“The council has policies and procedures to deal with these. When our members come to us with complaints we fully expect the council to engage with us and fully respond and resolve the issues being raised.

“If we feel this is not happening, then we do involve our legal representatives but this does not happen very often.”

A spokesperson for the council said there had been two complaints of inappropriate behaviour and one grievance regarding bullying and harassment raised in 2021. These are currently under investigation.

In 2020, one grievance was raised regarding bullying and harassment with no further action taken at either stages one or two of the grievance procedure.

And in 2019, one complaint of bullying and harassment was investigated and an appropriate level of warning issued.

The spokesperson said: “Sadly, at some time or another, all employers will have to deal with bullying and/or harassment in their workplace.

“It is something we will not stand for and any incident is dealt with in accordance our behaviour policy. Thankfully, these reports are very few and far between.

“It is encouraging to see that the Local Government Association agree that our new pay and grading structure is consistent with the national position.”

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The allegations were made as part of a review into pay, which could see 17 of the council’s most senior staff next month get pay rises totalling around £133,000 between them.

Meanwhile, mainstream workers, who had their pay structure reviewed more recently two years ago, are currently in negotiations for a further rise.

This is after a study concluded the recruitment and retention of staff was challenging and that pay was a factor.

Out of the 553 employees who responded to the survey held in August, over 80% gave pay as one of the main reasons why they would consider quitting their jobs.

Mr Houlgate said staff have been offered a “derisory” 1.5% pay rise this year – an increase which he believes does not go far enough to recognise them as the “unsung heroes” of the coronavirus pandemic.

“Unison has been clear for a long time that levels of pay for council staff has been a major contributory factor in relation to recruitment and retention issues.

“We have seen a decade of staff being overworked and undervalued whilst enduring significant real term pay cuts, redundancies and increased workloads.

“The council now seems to be waking up to this and says it is putting things in place to tackle these issues but we have real concerns about the timeframe it has set and whether it will deliver on these.

“This needs to happen now otherwise people will leave.”

As well as the bullying and harassment allegations, and complaints over pay, several staff also responded to the survey with positive comments about working at the council.

Positive comments from the survey

Negative comments from the survey

Do you have experience of bullying at the council? Write to us at contact@thestrayferret.co.uk