£1.2 million fund launched to tackle ‘banking deserts’ in North YorkshireKnaresborough banking hub to officially open next week

Knaresborough’s new banking hub will officially open its doors to customers for the first time next week, the organisation behind it has revealed. 

Cash Access UK, the not-for-profit company set up by 10 major high-street banking providers to protect the public’s access to cash, has confirmed the hub will be opened by Andrew Jones, MP for Harrogate and Knaresborough, at 11am on Friday, November 17.  

Gareth Oakley, chief executive of Cash Access UK, said: 

“Access to cash services is vital to millions of people in the UK, therefore we are pleased to announce the opening of the banking hub in Knaresborough.

“Upon the opening of the banking hub, local businesses and residents will benefit from improved access to cash.” 

The banking hub, at 15 Kirkgate, Bowling Green Yard, will offer a counter service operated by the Post Office, where customers of all major banks and building societies can carry out regular cash transactions, from Monday to Friday.  

It will also offer a community banker service where customers can talk to their own bank about more complicated issues.  

The banking hub will be open on weekdays between 9am and 5pm and the community bankers will work on rotation, with a different bank or building society available on each day of the week: NatWest on Mondays, Halifax on Tuesdays, Santander on Wednesdays, HSBC on Thursdays, and Barclays on Fridays. 

Charlotte Gale, of Knaresborough & District Chamber, said:  

“Improving banking and cash access for Knaresborough’s businesses and residents is something chamber are very passionate about.

“This is something we’ve long campaigned for and it’s been a pleasure to support the team at Cash Access UK in launching this exciting project.” 

Banking hubs are being created across the UK and are funded and supported by nine major high-street banking providers: Bank of Ireland UK, Barclays Bank UK PLC, Danske Bank, HSBC UK Bank plc, Lloyds Banking Group, NatWest Group plc, Santander UK plc, TSB Bank plc and Virgin Money.  

Knaresborough was chosen to receive a banking hub after LINK, the UK’s cash access and cash machine network, identified the need for enhanced cash deposit services following bank branch closures in the town. 

Andrew Jones, MP for Harrogate and Knaresborough, said:

“The banking hub will be invaluable to residents and businesses in Knaresborough and be welcomed by those who rely on cash and face-to-face banking.”

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Knaresborough banking hub location revealed

The new banking hub in Knaresborough will be located at 15 Kirkgate, Bowling Green Yard, it was announced today.

The hub will offer a counter service operated by the Post Office, where customers of all major banks and building societies can carry out regular cash transactions.

However, an opening date is still yet to be revealed.

It will also provide a community banker service where customers can talk to their own banking provider about more complicated issues, from Monday to Friday, 9am to 5pm.

Community bankers will work on rotation, with a different bank or building society available on each day of the week. They are usually provided by the banking providers with the most customers in the local area.

Cash Access UK, the organisation set up to protect nationwide access to cash, revealed details of the hub today following longstanding concerns about bank closures in Knaresborough.

The process of finding a banking hub in Knaresborough has taken a while to come to fruition. There were hopes it would happen last year.

Gareth Oakley, chief at Cash Access UK:

“We know the new banking hub has been eagerly anticipated by the local community and so we’re delighted we’ve now been able to secure a fantastic location for you in the heart of the community.

“This brings us a significant step closer in being able to deliver improved access to cash services to individuals and businesses in Knaresborough”.

Nick Garrett, of the community benefit society Knaresborough Connectors: said the hub would reduce financial exclusion, adding:

“Many of Knaresborough’s frail residents tell us they prefer services, especially financial ones, to be face to face as online services aren’t accessible.”

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Andrew Jones, MP for Harrogate and Knaresborough said:

“When the hub opens it will be invaluable to residents of Knaresborough, especially to those who rely on cash and face-to-face banking.”

Charlotte Gale, of Knaresborough and District Chamber said:

“Better banking and cash access within the town is something chamber are very passionate about. This is something we’ve long campaigned for and we’re thrilled that a site has now been secured.”

Cash Access UK is owned and funded by 10 of the UK’s biggest banking providers: Bank of Ireland, Barclays, Danske Bank, HSBC UK, Lloyds Banking Group, Nationwide Building Society, NatWest Group, Santander, TSB and Virgin Money.

These firms have come together to provide shared services available to all their customers.

 

Banks urged to collaborate in North Yorkshire to create one-stop shops

Banks are being urged to consider collaborating in North Yorkshire to create one-stop shops for their services on high streets.

The closure of banks has been keenly felt in the Harrogate district recently.

The Halifax closed in Knaresborough this month, leaving a town with a population of 15,000 without a bank.

This prompted Harrogate Borough Council to conduct a survey on what facilities Knaresborough people would like to see in the town.

Between 2015 and the end of this year a projected 340 bank and building society branches will have closed across Yorkshire, leaving 386 branches.

HSBC recently announced it would shut its branches in Northallerton and Richmond.

A meeting of North Yorkshire County Council’s Richmondshire constituency committee heard a scarcity of banks was proving particularly challenging in rural areas, where people suffer with poor broadband and mobile coverage, and there are higher populations of older customers.

One resident, Georgie Sale, told the meeting the branch closures displayed “a lack of understanding in how rural communities work”.

She said as a result of the closures she had been left feeling “terribly vulnerable” while queuing for 30 minutes to pay in the proceeds from a village hall fundraiser at her local post office, which is now located at the back of WH Smiths.

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Councillors said customers wanting to use banking services faced horrendous queues in post offices as their staff had been overwhelmed since the banks closed.

The meeting heard how access to bank services for numerous communities was reliant on just one firm continuing to operate.

A council spokesman told the meeting although the council recognised the issues being highlighted and would continue to raise concerns, neither the authority nor the government had any power to stop bank closures.

Rural areas losing out

Following an inquiry into the issue by the authority’s corporate and partnerships scrutiny committee inquiry in 2019, the council carried out a review of sites where cash machines could be located.

However, Liberal Democrat councillor Bryn Griffiths said the issue was far wider than just cash machines and said places where people could deal with someone person to person, particularly for complex transactions, were needed.

He said:

“Not everybody wants to use or trusts IT. I think we should be encouraging banks to get together and knock their heads together and perhaps join up and provide some sort of banking services facility. I do feel we are losing out in the rural areas significantly.

“What we should be doing is encouraging banks to talk and work together to provide services to rural communities. It is clear they are just upping shop and walking away. It is not good enough.”

The meeting was told one-stop shop banks, offering not only personal banking services and loans, but also investment advice, investment vehicles and insurance policies, were common in other countries, such as Sweden, and the meeting heard calls for the county’s MPs to promote the concept to banks.

Conservative Upper Dales councillor Yvonne Peacock said local solutions were needed as every community was different. She added: “That is probably the only way forward. We can’t tell these big banks what to do unfortunately, that is their businesses.”